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Client Care Specialist

1 day ago

Montreal, Quebec, Canada Nuovo Photography Full time

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and the largest artistic photography company in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.

As a Client Care Specialist, you'll bring your empathetic nature and cheerful disposition to ensure exceptional customer relations. You'll be the key to seamless communication and resolving escalated issues. Based in the vibrant Old Port of Montreal, we seek candidates who are driven to maintain genuine and loyal relationships with our clients while supporting our collaborative team.

This is an excellent opportunity for someone who thrives in a fast-paced, creative setting and takes pride in delivering a high-touch, empathetic, and solution-oriented client experience.

What You'll Do:

  • Manage daily post-shooting client support operations (calls, emails, follow-ups).
  • Coordinate the production, editing, manufacturing, and delivery of client orders between all involved parties.
  • Ensure fair, timely, and brand-aligned resolutions (refunds, reshoots, credits, exceptions).
  • Maintain a high standard of empathy, discretion, and professionalism in all client interactions.
  • Monitor client database and performance through KPIs (response time, resolution rate, client satisfaction).
  • Work closely with studio teams, photographers, sales, and production to resolve issues end-to-end.
  • Share client insights and recurring feedback to improve the overall photoshoot experience.

About You: 

  • Minimum 3-5 years of professional experience in customer experience, client services or customer success.
  • Strong problem-solving and mediation skills, with the ability to balance client needs and company objectives while finding effective solutions 
  • Proven ability to manage complex situations and client escalations with professionalism
  • Experience in driving positive, measurable and impactful changes to improve client and internal processes 
  • Highly organized, process-driven and detail-oriented
  • Excellent verbal and written communication skills in English; Spanish and French is considered an asset. 
  • Proficient with technology and software, including Xero, Slack, Front, and Google suite. 
  • Eager to learn, and adaptable to change and stepping into new challenges 

What We Offer:

  • Inspiring Work Environment: Immerse yourself in a creative, collaborative studio where artistry and empowerment converge.
  • Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
  • Recognition and Support: A team that values your contributions and celebrates your success.
  • Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.

About Us:

Nuovo Artistic Studios is not just a photography studio; it's a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.

This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

This is your moment. Apply today