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Client Service Advisor

19 hours ago

Regina, Saskatchewan, Canada Government of Saskatchewan Full time

Client Service Advisor - EMP001038

Employment Type: Permanent Full-time

Location(s): SK-Rgna-Regina

Ministry: 089 Immigration and Career Training

Salary Range: $26.002-$32.589 Hourly

Grade: SGEU.06.

The Ministry of Immigration and Career Training is an exciting workplace that recognizes and empowers its people, promotes learning and development and continuous improvement, and prioritizes service excellence for our clients. We offer dynamic and challenging work for talented individuals in an environment that supports innovation, creativity, and diversity.

The mission of the Ministry is to train, recruit and retain a skilled and diverse workforce that supports investment and economic growth in Saskatchewan. It takes great people working together as a team to make this happen. Our core values include providing exceptional customer service, treating others with respect, acting with integrity, upholding our commitment to excellence and innovation, and acting as one team. We demonstrate these values in our daily behaviours.

The Opportunity

The Ministry is seeking a client-focused, motivated individual to support the delivery of career, employment, and employer services across the province. This position provides direct service to job seekers and employers through the SaskJobs Career Services Centre in Regina. This role supports individuals in accessing education, training and employment opportunities, and assists employers with recruitment, retention and workforce solutions.

Reporting to the Client Service and Talent Sourcing Team Lead, your responsibilities will include providing the following services by telephone, email, virtually and in person:

  • Managing calls and emails through the provincial call center phone line;
  • Responding to employer and job seeker inquiries and providing support related to Job Bank services;
  • Assessing employer job advertisements for publication, ensuring alignment with policy and guidelines;
  • Interpreting and assessing employer sourcing, recruitment and retention issues in order to provide value-added advice and support related to available tools and programming;
  • Providing operational support to the delivery of Employer Services programs designed to offer workforce solutions to Saskatchewan employers
  • Interviewing clients to determine needs and referring them to appropriate resources;
  • Verifying and entering client/employer registrations and maintaining accurate data;
  • Providing information on training and income support programs and assisting clients with multimedia self-help tools; and
  • Planning, developing, facilitating and delivering workshops and presentations on job search skills, résumé development and interview techniques;

Our candidate of choice will:

  • Plan, prioritize and balance diverse and conflicting workload pressures while managing frequent interruptions and deadlines;
  • Use problem-solving, critical thinking and decision-making skills to determine appropriate courses of action;
  • Be positive, client-focused and flexible when working in a diverse cultural environment;
  • Accurately enter, format and access data using computer software programs;
  • Interact effectively with a diverse group of stakeholders, ensuring full understanding of issues before providing advice;
  • Communicate clearly and accurately both verbally and in writing to a variety of audiences;
  • Identify relevant programming options, consider a variety of approaches and implement appropriate actions aligned with policy and guidelines;
  • Recommend policy and process improvements that enhance services to stakeholders;
  • Be discreet, reliable and exercise sound judgment when working with sensitive information;
  • Be an enthusiastic team player who tactfully and respectfully supports colleagues to promote a positive work environment;
  • Have a working knowledge of local and provincial labour market trends and be able to identify and assess relevant data, trends and opportunities; and
  • Be proficient and knowledgeable in applicable computer hardware and software applications including Microsoft Office, CRM systems, databases, presentation software, online search tools and virtual communication platforms.

Qualifications

Typically, the knowledge and experience required for this position would be obtained through post‑secondary training in the social sciences, human resource management, or a related field, and/or experience providing services that assist clients and employers in accessing training, employment programs, career resources, recruitment tools and job search information. Extensive knowledge of computer hardware and software applications is required.

Candidates must clearly demonstrate in their cover letter and resume where and how they have acquired the knowledge and abilities. This information will be used for screening purposes.

What We Offer

As part of the Saskatchewan Public Service, the Ministry of Immigration and Career Training will provide you with:

  • Dynamic, challenging work for talented individuals;
  • A competitive salary with a comprehensive benefits package including pension;
  • Vacation, earned days off (EDO), and other types of leave;
  • Inclusive work environments;
  • Professional development opportunities; and
  • Support for work-life balance.

Additional Requirements

The Ministry of Immigration and Career Training (ICT) has a strong commitment to maintaining the integrity of its programs and services. Employees of the Ministry are not eligible to apply to the Saskatchewan Immigrant Nominee Program (SINP), either as a principal applicant or an accompanying family member, or act as a supporting family member on an application. ICT employees and their immediate family members cannot have ownership or interests in a business or undertaking that recruits workers through the SINP.

We are committed to workplace diversity.

Hours of Work: A - SGEU Office 36 - one day off every two weeks

Number of Openings: 1

Closing Date: Feb 9, 2026, 11:59:00 PM