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Multi Line Call Coordinator
2 weeks ago
Job Type: Full-Time, Temporary to April 1, 2026
Job Location: Capilano Medicentres Clinic (May require working from other Medicentres Clinics)
Reports to: Clinic Manager
Date Last Updated: January 6, 2026
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.
PRINCIPAL RESPONSIBILITIES:Answering inbound calls from patients and addressing their inquiries with professionalism and empathy. Scheduling and notifying patients of appointments.Providing information about clinic services, including directions, hours of operation, and available physicians.Assisting patients with navigating online booking systems and other digital services.Handling patient registration over the phone and ensuring accurate data entry into the EMR system.Managing and resolving patient concerns or complaints in a timely manner, escalating issues to the appropriate team members when necessary.Ensuring compliance with privacy and confidentiality standards, particularly concerning patient health information.Performing administrative tasks such as scanning and filing documents electronically.Supporting clinic operations by coordinating with other departments and assisting with various tasks as needed.KNOWLEDGE, SKILLS AND EXPERIENCE:High school diploma or equivalentPrevious experience in a call center or customer service environment, particularly in healthcare, is an asset.Although not required experience with Med Access or Electronic Medical Records would be considered an advantage.Excellent verbal and written communication skillsProficiency in medical terminology is an assetMust be able to handle confidential information in compliance with the Health Information ActINTERNAL COMMUNICATIONS: PhysiciansClinic Support Office departments (IT, Accounting, Human Resources EXTERNAL COMMUNICATIONS:PatientsWe believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process.
