Guest Service Agent

Fox
Harb'r Resort is a 5 Star, 4 Diamond property nestled along the coast of the
Northumberland Strait in Wallace, Nova Scotia. 
We are offering a unique opportunity to an individual to experience a 5
Star Luxury work environment. With this opportunity you will be presented with
a distinctive career, experience, and benefits in a World Class setting.

General Description: To extend warm
hospitality and provide excellent customer service to our guests.

Qualifications & Requirements:

• Computer and typing
  skills with knowledge of Word, Excel and Microsoft Outlook
• Possess excellent
  oral and written communication skills, professional telephone manner and
  presentation. 
• A minimum of high
  school diploma or equivalent is required. 
  
• Enrollment in or
  completion of a Hospitality Management course is preferred.
• Must be able to work
  evenings, weekends and holidays.

• Welcome
  guests to Fox Harb'r and ensure they receive a sense of warmth and
  hospitality every time they deal with Guest Services either by phone or in
  person.
• Greet and
  register Resort guests in a courteous and efficient manner within Fox
  Harb'r Resort's guidelines for cashiering.
• Collect
  and receive payment from guests upon check out in a courteous and
  efficient manner within Fox Harb'r Resort's guidelines for cashiering
• Communicate
  all special amenity requirements, priority cleaning assignments and
  changes in room status and late checkouts to Housekeeping Department and
  the Bell Persons.
• Provide
  impeccable guest service through continuous communication with the Bell
  Persons for luggage, courtesy transportation and other guest needs.
• Accept,
  confirm, modify or cancel reservations. 
  
• Be fully
  knowledgeable on all resort rates, packages and events.
• Provide
  information to our guests on all the services Fox Harb'r Resort provides
  (Golf, Spa, Food & Beverage, marina etc.)
• Perform
  any other guest service duties as required, (deliveries to guests,
  handling of complaints).
• Accept and
  communicate Guest aviation information.
• Take
  immediate and positive action within the guidelines provided in the event
  of emergency alarm or situation of any nature.  Responsible for the full knowledge of
  fire and safety procedures.
• Maintain
  the proper inventory of front desk supplies.
• Completion
  of closing tasks such as, balancing at end of shift, checklist of
  completed duties, entering pertinent information into logbook ad passing
  on information to the next shift.
• Execute
  all reasonable additional assignments determined by Supervisor or
  Management Personnel.
• Be a
  member of the Fox Harb'r Guest Services Team, remember at all times we are
  here not only to serve our guests but also to exceed their demands.

At Fox Harb'r Resort, we
know every employee is a valued part of the team.

Our benefits include:

·
Travel Fuel
Allowance

·
Discounts
at the Resort's Dining Areas; The Cape Cliff and Willard

·
Discounts
on Accommodations, Golf and Spa services & products and Activities

·
Friends and
Family Rates for overnight accommodations

·
Complimentary
use of the Junior Olympic Pool, Mineral Pool and Fitness Room and Golf

·
Team Member
Activities and Department Incentives

·
Team Member
Education Funding and Bursary Program

·
Team Member
housing availability

Fox Harb'r Resort is committed to creating a
diverse environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment without regard
to race, color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran status.

Please visit our careers page to see more job opportunities