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Assistant Guest Service Manager

3 weeks ago

Wallace, Canada Fox Harb'r Resort Full time

Assist in Leading the resort’s Guest Service/Front Desk, Bell and Shuttling services/operations.
- Assist with training, development of team members, ensuring team members are equipped to provide excellent guest service. Establish guidelines so team members understand expectations and parameters.
- Assisting with scheduling of the guest service team following budgeted labour goals.
- Responsible for establishing and achieving front office goals, that complements the direction of the resort.
- Communicates and implements current and new procedures and expectations.
- Responds and follows up to inquiries relating to guest comments and concerns.
- Establish and maintain close working relationships with all departments of Resort to ensure maximum participation, productivity, morale and guest service.
- Develop relationships with guests, return guests, members, group contacts etc to provide maximum personalized guest service.
- Make suggestions for improvements in overall operations with emphasis on guest satisfaction, revenues as well as reducing costs and environmental waste.
- Be fully knowledgeable on all resort rates, packages and events.
- Accept and communicate reservations for F&B, Golf Shop, Spa, Aviation and Activities etc.
- Ensure proper imagine is being maintained by all team members with respect to grooming and uniform standards.
- Support and participate in all Resort programs, policies and procedures with special emphasis on the orientation of new employees
- Responsible for producing and maintaining Gift Cards and Sundry sales
- Perform all Front Desk Functions (checking in, checking out guests and answering telephones in accordance with Fox Harb’r Resort procedures when required.)

**REQUIREMENTS**:

- excellent computer skills with a strong working knowledge of Microsoft Office and previous experience with a property management system is an asset.
- Minimum of 3 years guest service experience.
- Excellent oral and written communication skills
- Strong ability in training, coaching and staff development with emphasis on utilizing good judgement and common sense
- Must be highly organized, results oriented with the ability to be flexible, work well under pressure and must have exceptional guest service skills

Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity to an individual to experience a 5 Star Luxury work environment. With this opportunity you will be presented with a distinctive career, experience, and benefits in a World Class setting.

**At Fox Harb’r Resort, we know every employee is a valued part of the team.**

**Our benefits include**:

- Travel Fuel Allowance
- Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
- Discounts on Accommodations, Golf and Spa services & products
- Friends and Family Rates for overnight accommodations
- Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
- Team Member rates for Golf, Sport Shooting, Kayaking etc.
- Team Member Activities and Department Incentives
- Team Member Education Funding and Bursary Program
- Team Member housing availability