Client Care Specialist

5 days ago

Red Deer AB TP A, Canada Cedarwood Veterinary & Animal Emergency Hospital Full time

Overview

We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. In this role, you will be the first point of contact for our clients and their beloved pets, providing exceptional customer service while managing the front desk operations. Your responsibilities will include scheduling appointments, maintaining electronic medical records, and ensuring a welcoming environment for both pets and their owners. The shift is rotation style of 4 days on and 4 days off of 5pm-3am's.

Training will be completed during the daytime for approx 4 weeks at a wage of $19.17/hour, once trained will transition into the evening rotation.

Responsibilities

  • Greet clients and their pets warmly upon arrival, creating a friendly atmosphere.
  • Schedule and confirm appointments using electronic medical records systems.
  • Manage phone systems to handle incoming calls, inquiries, and appointment requests efficiently.
  • Maintain accurate patient records and ensure all documentation is up-to-date.
  • Process payments and manage billing inquiries in a timely manner.
  • Fill prescriptions and ensure accuracy
  • Ensure waiting area and examination rooms are clean, tidy and stocked
  • Assist with administrative tasks such as filing, data entry, and inventory management.
  • Collaborate with veterinary staff to ensure smooth operations within the clinic.
  • Provide information on services offered and educate clients on pet care as needed.

Skills

  • Administration experience (1-2 years) is preferred and beneficial
  • Familiarity with front desk operations in a medical office environment is preferred.
  • Knowledge of medical terminology related to veterinary care is beneficial.
  • Strong administrative skills with attention to detail and organization.
  • Excellent communication skills, both verbal and written, to interact effectively with clients and team members.
  • Ability to multitask in a fast-paced environment while maintaining professionalism.

Join our team as a Veterinary Receptionist (evenings) where your passion for animals and commitment to excellent service will make a difference in the lives of our clients and their furry companions

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Store discount
  • Wellness program

Application question(s):

  • Are you reliably committed to an evening shift of 5pm-3am's (4 days on, 4 days off) ?

Work Location: In person

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