Senior Product Manager, Mortgage

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. 
 
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
 
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. 

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs 
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Senior Product Manager, Mortgage. Could It Be You?

The Senior Product Manager will be responsible for managing the product road map for Questrade's digital mortgage business. The incumbent will be responsible for defining the product roadmap, managing key vendor relationships and ensuring identified product initiatives support both the line of business and enterprise business goals. This will be achieved through superior product design, strategy, influence and leveraging relationships across the business.

The Senior Product Manager will play an important role in developing a vision for the prime residential lending product, and crafting a strategy that will utilize both tactical and strategic levers to bring new ideas and efficiency to this business line. Working closely with the Sales and Operations teams, the incumbent will focus on system development and product management on both technology and process efficiency projects that support business growth and brings new technology tools to the DTC channel, increasing operational efficiency and improving client experience.

Need more details? Keep reading…

• Product Management: Executing the product roadmap through ruthless prioritization and leading cross-functional teams through key projects ensuring sound business practices are adhered to. You will act as an SME to cross-functional team members across Marketing, Technology, Operations, Training and Legal, Risk and Compliance.

• Product Development Strategies and Roadmap: In conjunction with the business, determine profitability, pricing, product life cycle, distribution channels, positioning, and promotion strategy for prime mortgages.  Ideate, design, develop, implement and manage the expansion of the prime mortgage product set and ancillary solutions. Accountable for the continual usage and adoption of products and for providing recommendations on process enhancements and products that enhance our offering.

• Vendor Management: As the product manager, work closely with vendor management to onboard and maintain key vendor relationships that support the prime mortgage business across sales, technology and operations.

• Customer Experience: Represent the needs of our clients and develop/deliver an integrated experience that exceeds their expectations and meets Questrade standards.  Collaborate with internal colleagues to develop business requirements/user stories, and client journey roadmaps.  Collaborate effectively with complementing product owners to ensure appropriate value add services are woven into the target customer experience.

• Risk Management: Ensure products and on-going business processes align to internal Policy and Procedure guidelines and deliver a client and team member experience that enables quality business performance.

• Industry Knowledge: Perform on-going external competitive analysis and market segment analysis.  Continually maintain a complete understanding of the Financial Services landscape as it relates to threats and opportunities for existing and future mortgage products.

So are YOU our next Senior Product Manager, Mortgage? You are if you…

• Have 3-5 years' experience in a product management, or business analysis focused role (or other relevant experience)

• Have Post-secondary education (preferably in Business or Computer Science)

• Have knowledge of the Mortgage Lending space

• Have strong understanding of Direct to Consumer sales channels

• Have knowledge of and experience in delivering product and program improvements within Agile frameworks

• Are comfortable with creating business cases and presenting them to executive teams

• Have strong project management skills and are able to both lead and execute when the time is needed

• Have experience cultivating strategic partnerships to accelerate growth for the business 

• Have an appreciation for connecting with a consumer in the digital age however understand the journey to gradually take customers with you through new digital solutions

Additional Information...

• Please note: This role will be required to be in office 3 days a week

Sounds like you? Click below to apply

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. 

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.