Director of Operations

Title: Director of Operations

Reports to: Chief Executive Officer (CEO)

Location: 2675 Queensview Drive, Ottawa, ON

Status: Full-time, Permanent

Salary Range: $111, $134,076.80

Schedule: 40 hours per week

Bargaining Unit Status: Excluded

Language Requirement: English is essential, French considered an asset

Reference Number: 25-143

Closing Date: November 25th, 2025

About us:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.

As a member of the senior management team, the Director of Operations is a key strategic partner to the Chief Executive Officer at the Youth Services Bureau of Ottawa (YSB). This role provides high-level operational leadership, coordination, and execution support to ensure organizational alignment, operational excellence, and delivery on YSB's mission and strategic priorities. The Director of Operations works closely with program and administration leaders across the organization, serving as a connector, problem-solver, and advisor to advance organizational priorities and embed equity, diversity, and inclusion (EDI) in all areas of operation

Key Responsibilities

Strategic and Operational Leadership

• Partner with the CEO to monitor, track, and advance strategic initiatives and organizational priorities ensuring they reflect YSB's commitment to equity, diversity, and inclusion.
• Provide operational insights, analysis, and recommendations to support effective decision-making by the CEO and senior leadership team.
• Anticipate operational challenges, identify opportunities for improvement, and support the implementation of solutions across YSB.
• Lead cross-functional projects that require coordination between multiple departments, ensuring alignment and timely execution.
• Oversee the planning, allocation, and coordination of organizational resources to ensure programs and administrative functions operate effectively and within budget.

Organizational Coordination and Integration

• Ensure effective communication and follow-through on decisions made by the CEO and Board of Directors and promoting the organization's commitment to EDI
• Support the CEO in preparing for board meetings, executive leadership meetings, and external engagements by synthesizing information, developing briefing notes, and monitoring action items.
• Facilitate collaboration across departments, breaking down silos and ensuring organizational goals are advanced cohesively.
• Serve as a thought partner to the CEO, offering perspective and analysis on organizational performance, trends, and emerging risks.

Governance and Accountability

• Track and monitor organizational performance metrics, including EDI-related indicators, ensuring accountability to strategic and operational goals.
• Ensure key reports, evaluations, and deliverables are produced accurately and on time for funders, partners, and the Board.
• Support organizational compliance with policies, procedures, and external regulations.

External Engagement and Representation

• Represent the CEO and YSB in select internal and external meetings, committees, and partnerships as delegated.
• Build strong relationships with external partners and stakeholders to enhance YSB's operational effectiveness and community impact.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Health Administration, Social Work, or related field (Master's degree an asset).
• Minimum 7–10 years of progressive leadership experience, ideally in the non-profit, public, or social services sector.
• Strong understanding of organizational operations, governance, and project management.
• Ability to apply an EDI and anti-racist lens to operational decision-making, policy development, and staff engagement.
• Demonstrated ability to lead, influence others, and build consensus across diverse teams.
• Exceptional organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to synthesize complex information into clear, actionable insights.
• High level of discretion, sound judgment, and commitment to YSB's mission, values, and principles of equity, diversity, and inclusion.
• Bilingualism would be considered an asset

Key Competencies

• Strategic thinker with operational execution focus.
• Highly collaborative, with strong relationship-building skills.
• Adaptable, resourceful, and solutions-oriented.
• Politically astute with a strong sense of organizational dynamics.
• Trusted advisor and thought partner to the CEO.

Additional Requirements:

• Successful applicants will be required to provide a Police Records check obtained within the past six (6) months, as a condition of employment with YSB.
• To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.

What we offer:

• An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
• 15 days of annual vacation + 5 days of management compensatory time + 2 personal days;
• 100% YSB-paid group health benefits;
• Pension plan from Day 1;
• An evolving environment where we tackle new challenges and continue learning every day.

Disclaimer:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

Join us

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don't just tell us what we want to hear, tell us your story and why you would make a great addition to our team. Candidates are encouraged to apply as soon as they become interested in this role. YSB reserves the rights to conduct interviews before the closing date.

We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.

Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.

At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.