Network Voice Coordinator

2 weeks ago

Halifax, Nova Scotia, Canada Eastlink Full time
 
Network Voice Coordinator
Eastlink
 
Designated office:
Young Tower
6080 Young Street
Halifax, NS
 
This position is:
On-site - working all 5 days per week in the Office 
 
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia.  We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.
 
We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
 
We're seeking a skilled and customer-focused Network Voice Coordinator to join our Field Operations team. In this role, you'll be responsible for installing, maintaining, and troubleshooting HPBX phone systems and network connections. You'll work closely with end users, internal teams, and customer IT departments to ensure seamless voice service delivery and support.
 
Responsibilities:

Place and configure HPBX phones and voice features.
Conduct site audits pre-sale or pre-install to assess voice service requirements.
Resolve connectivity issues between phones, jacks, patch panels, and Eastlink equipment.
Ensure phones receive proper POE and VLAN credentials.
Provide technical support and training to end users.
Collaborate with customer IT/helpdesk teams for smooth installations and repairs.
Participate in scheduled on-call rotations for repair and outage support.

Qualifications:

Strong understanding of LAN networks, POE, patch panels, and cabling.
Knowledge of telephony features and call routing.
Excellent communication and interpersonal skills.
Analytical mindset with strong problem-solving abilities.
Ability to document network configurations and troubleshooting steps.
Flexibility to respond to emergencies or workload fluctuations outside regular hours.
Valid driver's license required.

Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.  
 
Get your career started with us and stay with us, your journey begins here
 
 

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