Veterinary Office Administrator Team Lead
6 hours ago
Veterinary Office Administrator – Team Lead
Company: Norsask Veterinary Group
Website:
Are you a natural leader with a passion for delivering exceptional client service in a fast-paced veterinary environment? Norsask Veterinary Group is seeking a dedicated Veterinary Office Administrator (VOA) – Team Lead to join our team and play a key role in guiding and supporting our front office staff.
As the VOA Team Lead, you'll be responsible for overseeing a dynamic team of client service representatives, ensuring smooth day-to-day operations, and promoting a positive, client-focused atmosphere. You'll collaborate with other departments to streamline processes and ensure a seamless experience for both our clients and their pets.
Key Responsibilities:
· Be an exceptional VOA
· Lead, support, and mentor the VOA team to ensure high standards of service and professionalism
· Act as the first point of contact for team and customer service concerns, resolving escalated issues with confidence and empathy
· Organize and facilitate regular clinic meetings
· Provide regular feedback and coaching to support team growth and success
· Manage VOA team scheduling and workflow
· Serve as a backup for the inventory manager as needed
· Identify process improvements and implement solutions independently
· Foster a positive and collaborative workplace culture
What We're Looking For:
- Strong leadership and problem-solving skills
- Excellent communication and interpersonal abilities
- Experience in a veterinary or customer service setting is an asset
- Ability to work independently and take initiative
- Calm and professional approach to handling difficult situations
Why Join Us?
At Norsask Veterinary Group, we value our people and strive to create a supportive and rewarding work environment. We offer:
- Competitive compensation
- Group benefits plan
- Uniform allowance
- Annual continuing education allowance
- Subsidized pet care for staff
Join a compassionate, dedicated team that truly makes a difference in the lives of pets and their owners every day.
Ready to apply?
Send your cover letter and resume to Shannon Scruten at We look forward to hearing from you
Job Types: Full-time, Permanent
Pay: $21.00-$27.00 per hour
Work Location: In person
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