Business Travel Consultant

2 days ago

Québec, Quebec, Canada Navigatr Group Full time $30,000 - $90,000 per year

About the Role: 

Are you passionate about delivering excellent service in a fast-paced, dynamic environment?  We're looking for a Business Travel Consultant to support our corporate customers with seamless corporate travel arrangements.  As a Business Travel Consultant, you'll handle the end-to-end travel experience, ensuring that each trip is smooth, cost-effective, and aligned with our corporate travel policies.  

 This role requires a sharp eye for detail, expert-level travel knowledge, and a commitment to providing outstanding customer service. Normal business hours are Monday – Friday 8:30am-8:30pm EST.    

 What You'll Do: 

Coordinate complex domestic and international travel itineraries for corporate customers. Manage air, hotel, ground transportation, and special requests in compliance with travel policies. Monitor and respond to urgent changes, cancellations, and rebooking with speed and professionalism. Offer expert guidance on travel documentation, visa requirements, and travel advisories. Proactively identify cost-saving opportunities and negotiate better travel solutions. Manage unused ticket credits which include processing name changes Group air booking working off shared excel, Smartsheet's, etc. 

 What We're Looking For: 

3+ years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role. Proficiency with GDS systems (Sabre, or similar). Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word. Knowledge of corporate travel tools and platforms is a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.). Exceptional organizational, communication, and multitasking skills. Discretion, poise, and professionalism under all circumstances. Exceptional communication and customer service skills, especially under pressure. Ability to multitask, problem-solve, and stay calm in high-stakes situations. Strong attention to detail and a proactive mindset. Knowledge of BSP and ARC ticketing. Bi-lingual (English/French) a plus. 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

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