Verafin - Customer Support Analyst

4 days ago

St John's, Newfoundland and Labrador, Canada NASDAQ Full time

We're looking for a Customer Support Analyst to join our team. In this role, you'll help provide troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Analysts are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. Above all else, they help our customers fight financial crime (which kind of makes you a superhero)

What You'll Do

  • Responding to telephone calls, email, and other requests for application support and following up as necessary

  • Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution

  • Probing for customer issues and/or concerns to ensure the highest customer satisfaction

  • Sharing best practices and solutions with team members to enhance customer satisfaction

  • Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up

  • Customer education by demonstrating quick tasks within the application

What You'll Bring

  • Outstanding customer support skills gained through 3+ years of relevant previous experience

  • Ability to effectively organize, prioritize and escalate customer issues

  • Excellent written and verbal communication skills

  • Ability to adjust quickly to changing priorities

  • Ability to communicate complex technical concepts in non-technical language

  • Strong ability to analyze and troubleshoot technical issues

Nice to Have

  • Experience using Salesforce

  • Experience in banking or credit unions

This position canbelocatedinSt. John's orToronto, andoffers the opportunity for ahybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

This job posting closes on Nov 28th at 11:59pm Newfoundland Time Zone

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

  • Verafin - Head of Fraud Commercial Strategy

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    As Head of Fraud Commercial Strategy, you will be accountable for defining and executing Nasdaq Verafin's commercial approach for our Fraud product line. This high-impact role will shape how we position, sell, and scale fraud solutions to meet customer needs and drive revenue growth. You will align product direction with business objectives, empower sales...

  • Verafin - Client Success Manager

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We're creating the world's most effective financial crime fighting networkExciting Opportunity:...

  • Verafin – Senior Data Scientist

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    The RoleWe're looking for aSenior Data Scientistto join ourMachine Learning Platformteam, reporting to theDirector – Software Development. In this role, you'll help shape how we harness Nasdaq Verafin's cloud‑scale data to design and deliver analytics that power our financial‑crime‑fighting network, advancing solutions that detect and prevent fraud...

  • Privacy and AI Compliance Lawyer

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    As an Associate General Counsel, you'll play a critical role in managing privacy and AI compliance, supporting customer engagement, and advising on compliance governance and product development for Nasdaq Verafin as part of Nasdaq's Global Ethics and Compliance Team.You'll thrive in this position if you're collaborative, strategic, and adaptable, have a...

  • Data Analyst

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Saint John Energy Full time

    "To be Canada's most trusted and innovative utility - leading in the energy transition"Saint John Energy is an award-winning, internationally recognized distribution utility serving the ratepayers and citizens of Saint John New Brunswick since Our team has been recognized for energy innovation, leadership, and excellence by Electricity Canada, the...

  • Senior Business Analyst

    7 days ago

    St. John's, Newfoundland and Labrador, Canada StafinGo Full time

    Hiring:Senior Business AnalystLocation:St. John's, NL, Onsite (5 days per week)Duration:January 5, 2026 – March 31, 2026Hourly Rate:Competitive (depending on skills and experience)Client:Public SectorOverviewThe Senior Business Analystwill be engaged to lead a comprehensive review and update of the Business Requirements for the NLPDP adjudication and...

  • Senior Business Analyst

    1 week ago

    St. John's, Newfoundland and Labrador, Canada KData AI Full time

    Job Title:Senior Business Analyst – NLPDP Adjudication & Claims ManagementLocation:St. John's, Newfoundland and Labrador, Canada (Hybrid – Confederation Building)Experience Level:Level 2: 7+ years of relevant experienceAbout the Role:We are seeking an experiencedSenior Business Analystto lead a comprehensive review and update of the Business Requirements...

  • financial analyst

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Molson Coors Beverage Company Full time

    Requisition ID: 36577Cheers to creating an incredible tomorrowAt Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we're on the path to transforming the beverage industry. That requires remarkable...

  • Senior Programmer Analyst

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Government of Newfoundland and Labrador Full time

    Position DetailsOffice of the Chief Information Officer - Government of Newfoundland and LabradorThe Office of the Chief Information Officer is seeking a Senior Programmer Analyst to join the Design and Delivery, (MyGovNL) team. Reporting to the Program Manager, MyGovNL, this role is responsible for the design, development, implementation, and support of new...

  • Senior Tax Analyst

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Ocean Capital Holdings Full time

    Ocean Capital Holdings Limited is a privately held organization located in Saint John, NB. Our portfolio spans multiple industries including broadcasting, real estate, petroleum services, and construction. With a passion for winning and a focus on excellence, we empower our people and businesses to build stronger communities. Ocean Capital has an immediate...