Staff Product Designer

Hi, I'm Lais Celem, a Product Design Manager and Group Lead at Jane. I've been here for three years, and I lead the teams responsible for the very first experiences our customers have with Jane. From the moment someone signs up, through onboarding, setup, and data import, my group focuses on making Jane easy to learn, easy to trust, and genuinely valuable from day one. That early experience matters deeply to our mission to help the helpers, because when clinics feel confident and supported early, they can spend more time caring for people.

As a human, I'm raising two small kids, wrangling a very happy dog, and live near world-class climbing. I also spend a month each year working from Brazil with my family. Jane's remote work flexibility lets me show up fully at home while still taking on ambitious, meaningful work. That balance, combined with a high bar for craft and care, is what keeps me energized about what we're building.

We're forming a brand new Settings and Navigation team to tackle a complex and highly impactful challenge for Jane. This Staff Product Designer role is a chance to shape how customers find their way through Jane, customize it to fit their clinics, and feel confident every time they navigate the product. It's meaningful work with real reach, and a lot of discovery at the heart of it.

What Impact We're Looking for You to Make

• Advocate for our helpers by grounding decisions in thoughtful user research and deep information architecture analysis, ensuring their needs are clearly understood and represented.

• Elevate the quality of how people navigate Jane, find content, and set up or customize their experience, creating flows that feel intuitive, calm, and trustworthy.

• Collaborate closely with value-stream teams to design a cohesive, forward-thinking navigation and settings experience that scales with Jane's growth.

• Reduce friction and confusion when searching for information or configuring Jane, contributing to lower support volume and a smoother day-to-day experience for clinics.

• Step into leadership moments by aligning stakeholders, clearly communicating the why behind your work, and using storytelling to bring teams along with confidence and care.
  

The Experience We Feel You need:

• 8+ years of product design experience in a SaaS or similarly complex environment.

• Demonstrated experience redesigning complex navigation systems and information-heavy products, with strong information architecture skills.

• Experience leading user research and turning insights into clear, confident design decisions that improve product outcomes.

• Fluency with modern design tools and comfort working iteratively in close collaboration with product managers, engineers, and other designers.

• A solid understanding of how AI systems work, and experience designing trustworthy, human-centered experiences that are thoughtfully supported by AI.

*If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.

More About Jane
Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We're now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go.

We're also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team. Our goal isn't just delivery, it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.

Compensation & Benefits

At Jane, we're committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $144,000 to $225,000 While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

Most new hires join at the accomplished stage, which for this role represents an annual salary of $171,000. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.

We believe in paying for growth. You'll have regular career development conversations with your manager, and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You're also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package. You can learn more about it here