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Staff Product Designer

4 weeks ago

Canada Jane Full time

Join Our Mission: Help the Helpers with Jane

Let's kick things off with a quick intro. Jane is a team that's all about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote - giving you the freedom to work from any corner of Canada.

Learn More About Us

We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.

There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it's our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.

No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across North America if you're keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier every single day.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews.

But we'll also keep it real — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. This is where you come in. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

In short, if you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we'd love to hear from you

Your Role in Our Journey:

You will have the opportunity to make a significant impact by simplifying complex workflows and removing barriers to streamline clinic onboarding. By designing solutions that guide clinics toward meaningful milestones, you can improve activation rates and foster sustained engagement. You will create flexible, scalable solutions that cater to varying technical proficiencies, roles, and workflows.

The Impact You Could Have
    • Help us redefine our onboarding strategy and improve the onboarding experience for our customers
  • Build an expert-level understanding of how different segments of customers onboard to Jane
  • Identifying new and novel ways to onboard customers using new and innovative technologies
  • Building a process for experimentation and growth for Jane, focused on increasing activation and reducing churn
  • Support our first foray into Product-Led Growth by designing experiences that drive self-service success and adoption.
The Experience We Feel We Need
    • 8+ years of experience in Product/UX Design, with a track record of leading projects in complex or abstract domains.
  • Experience working within a growth team at a SaaS product company
  • Experience building experiments and A/B testing
  • A portfolio that demonstrates systems thinking, user research, and design work - ideally including developer platforms, internal tools, or integration-focused projects.
  • Ability to design at the pattern level, creating frameworks that others use to build experiences.
  • Comfort working in ambiguous problem spaces, breaking down complexity into approachable solutions.
  • Strong communication and storytelling skills - you can explain not just what you designed, but why.
  • Confidence working closely with technical partners; you don't need to be an engineer, but you can ask good questions, understand constraints, and challenge assumptions.
  • Experience with customer research and testing, including the ability to represent diverse customer journeys.
  • Organized, collaborative, and adaptable, thriving in a fast-paced environment where things aren't always fully defined.
  • A bias to action: you don't just analyze problems, you move them forward.

At Jane, we're committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $144,000 to $225,000. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

Most new hires join at the accomplished stage, which for this role represents an annual salary of $171,000. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.

We believe in paying for growth. You'll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You're also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here

At Jane, we're committed to fostering an environment that allows you to come to work as your truest self. We believe it's important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

Employment decisions are made based on how a candidate's skills and experiences match the role and what they bring to the Jane community, assessed through a fair interview process.

We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.