Client Care Advocate

2 weeks ago

Toronto, Ontario, Canada Access Information Mgmt of Canada, ULC Full time

We are Access

Access is the world's largest privately-owned provider of records and information management services, with operations in the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make it more efficient and compliant through offsite storage and information governance services, digitization and digital transformation solutions, document management software, including CartaHR, and secure destruction services. Visit for more details.

Job Summary

The Client Care Advocate is a specialized client care resource responsible for solidifying relationships and improving client retention. (6-month Contract - 8 hours/day)

Primary Functions:

  • Responsible for onboarding New Hard Copy Clients
  • Provide Advanced client support
  • Responsible for NPS follow up communication and resolutions
  • Manage Contract renewals
  • Educate clients on all available service offerings
  • Resolve issues escalated by Client Care Representative and Specialist team

Secondary Functions:

  • Proactively contact Client Care assigned clients
  • Proactively address any questions or issues
  • Collaborate with team members.
  • Attend any required meetings.

Other Responsibilities:

  • Comply with all company policies and procedures.
  • Other duties as assigned by Regional Director.

Education and Years of Experience:

  • High school diploma or equivalent required.
  • 2 or 4 year college degree preferred.
  • 4 years past work experience in a service industry and/or a team focused environment required.

Knowledge, Skills and Abilities:

  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
  • Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
  • Must possess basic computer and keyboard skills.
  • Must have strong attention to detail.
  • Must possess excellent time management and organizational skills.
  • Ability to work collaboratively in a team environment.
  • Must have the ability to communicate with diplomacy and tact.

Physical Requirements (lifting, etc.):

  • Overhead reaching.
  • Routine bending and stretching.
  • Routine use of hands for typing.

What We Offer:

  • Competitive Salary: Range $20-$21/hour
  • Remote Position

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets

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