New Home Customer Care Coordinator
6 days ago
At Kaitlin Corporation, we are committed to creating award-winning and well-built communities for families to call ‘home’. In the process we’ve established ourselves as the GTA’s preeminent land developer and homebuilder.
Respond to all inquiries from members of the Customer Care team with respect to file reviews, upgrades, purchaser information, and trade inquires.
**Key Responsibilities include**:
- Communicate and attend with homeowners to assess deficiency and/or conciliation items
- Arrange PDI packages and homeowner information material, including preparing CCPs
- Review PDI, 30-Day, Year-End, and 2ndYear Tarion forms
- Interface with Tarion Home Warranty Program and their representatives; advise Manager of any conciliation issues
- Coordinate trade, site and technicians’ schedule and address enquiries related to same
- Coordinate signoffs, WOs, POs, MSD forms
**Competencies for this opportunity are**:
- Minimum 3-years residential construction industry experience
- Excellent knowledge of Tarion program and associated Construction Performance Guidelines
- Proficiency with Newstar a must
- Computer literacy with Microsoft Office
- Professional and effective communication skills
- Organizational skills and attention to detail are essential
If you are a team player and are up for the challenge in this dynamic and fast-paced environment, please submit your resume and salary expectations.
**Job Types**: Full-time, Permanent
Pay: From $45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- New home build Customer Service: 3 years (required)
Work Location: In person
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