Legal Analyst

Job Title:
Legal Technology Analyst

Duration:
6 Months

Location:
Hybrid at the Lyft Toronto HQ. Hybrid 3 days a week

Job Description:

You will collaborate closely with Legal Operations management, IT, vendors, attorneys, and

professional staff to support the implementation of technology-driven solutions.

Where You'll Provide Support:

● Support Workflow Optimization: Assist in analyzing existing legal workflows and help

implement technology-based solutions as directed.

● Enable Automation Initiatives: Support the deployment of AI tools and automation to

improve productivity.

● Maintain Platform Operations: Assist with the administration, configuration, and

troubleshooting of core legal tech platforms, including Ironclad, DocuSign, Onit, and JIRA.

● Support Analytics & Reporting: Help build and maintain dashboards that track KPIs,

technology adoption, and tool performance.

● Facilitate Collaboration: Support cross-functional alignment with IT, Finance, and other

teams to ensure smooth technology operations.

● Assist Knowledge Management: Help maintain document management systems and

knowledge-sharing tools.

What You'll Do:

● Platform Administration Support: Assist with configuration, maintenance, and security for

Ironclad (CLM), Onit (matter management), Legal Tracker (e-billing), JIRA, and related tools

under the guidance of the Legal Technology Solutions Lead.

● Requirements Documentation: Support requirements gathering activities by

documenting business needs, creating process flows, and maintaining technical

specifications.

● Access Management: Manage user provisioning, role-based access controls, and security

permissions across legal technology platforms.

● Leverage AI for Efficiency: Utilize AI tools and assistants to accelerate documentation,

automate repetitive workflows, enhance data analysis, and deliver results faster without

compromising quality.

● Reporting Assistance: Help design and maintain dashboards that track KPIs, tech

adoption metrics, outside counsel spend, accruals, and budget forecasts; provide regular

reporting support.

● Implementation Support: Assist with technology implementation projects by coordinating

tasks, tracking timelines, and supporting vendor relationships.

● Testing Coordination: Design test scenarios, coordinate business acceptance testing and

UAT activities, and document results to ensure quality delivery.

● Vendor Coordination: Serve as a point of contact with technology vendors for issue

resolution and routine requests; escalate complex matters as needed.

● Training & Enablement Support: Prepare training materials, deliver demos and training

sessions, and create self-service resources to help users adopt legal technology

effectively; provide UAT support.

● Project Coordination: Support project activities by managing timelines, coordinating

resources, and tracking deliverables.

● Operational Support: Assist with day-to-day operations, troubleshooting, and continuous

improvement initiatives.

Required Qualifications:

● A Business Systems Engineer/Analyst (BSE/BA background) with legal business acumen who can:

• Configure applications like DocuSign (not just use them)
• Understand legal operations and how they differ from other business functions
• Bridge both worlds – communicate effectively with legal stakeholders and technical teams

● 5+ years of experience in a law firm, corporate legal IT department, or Legal Services

provider in a legal tech - business system analyst capacity

● Ironclad experience is required

● Demonstrated experience administering legal software and knowledge-management

tools

● Hands-on configuration and support experience with at least two of the following:

Ironclad (mandatory), Onit, DocuSign, JIRA, or similar CLM/Legal spend management

platforms

● Proven ability to gather and document business requirements and support technical

implementations

● Proficient in leveraging AI tools (e.g., ChatGPT, Claude, Perplexity) to expedite work,

automate tasks, and deliver high-quality results efficiently

● Experience conducting business acceptance testing and coordinating UAT activities

● Strong ability to collaborate effectively with internal and external stakeholders, including

vendor coordination

● Excellent organizational skills with the ability to manage multiple priorities and support

concurrent projects

● Clear and concise interpersonal, verbal, and written communication skills

● Self-starter who can work independently while taking direction from leadership