Employee Development Administrator

Job Summary
The Employee Development Administrator is responsible for providing administrative support to ensure the efficient operation of the LMS & Onboarding team. This role involves coordinating training sessions, managing schedules, maintaining records, and assisting with various administrative tasks. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with team members.

Duties And Responsibilities

• Training Coordination: Assist in scheduling and organizing training sessions, workshops, and seminars. Ensure all logistics are handled, including venue arrangements, materials preparation, and communication with participants.
• Administrative Support: Provide general administrative support to the Employee Department team, including managing calendars, scheduling meetings, and handling correspondence. Provide day-to-day LMS administrative support. Register new hires to onboarding sessions and courses and validate that new hires have an LMS account set up. Conduct LMS data cleanups when necessary. Support activities ti implement those improved enhancements, aid in configuration and infrastructure setup to support role-based, auto registration transactions in the e-learning platform, cataloguing of all program course content and liaising with Program and Department staff to collect requirements. Complete other administrative tasks as requested.
• Resource Management: Upload training courses to LMS as requested. Assist in the maintenance of training materials, manuals, and online resources. Ensure all resources are organized and readily available. Validate and test the training courses before they are uploaded on the e-learning platform providing feedback and proposed revisions as required.
• Communication: Serve as a point of contact for training-related inquiries. Communicate effectively with employees and trainers to ensure smooth coordination of training activities.
• Reporting: Prepare regular and ad-hoc reports on LMS training activities, participation, and outcomes. Assist in analyzing data and making recommendations for improvements.
• Technical Support: Provide basic technical support for LMS and other training software. Assist users with troubleshooting and resolving issues. Work with Information Technology (IT) and product vendor to implement necessary technical changes, updates or fixes deployed.
• Compliance: Ensure quarterly quality checks are completed to ensure all training activities comply with relevant regulations and industry standards. Maintain accurate records of compliance-related training.
• Participate in proactive Health & Safety activities while performing all duties. Notify immediate supervisor of any Health & Safety risks or concerns.
• Complete all required training within provided timelines.
• Always maintain confidentiality of client and corporate information.

Qualifications

• Secondary School diploma; additional education or certification in administration or related field is a plus.
• 2+ years of experience in administrative support, preferably in a learning and development or human resources environment.
• Strong organizational and time management skills.
• Knowledge and experience with patient support programs
• Demonstrated proficiency with the LMS systems
• Strong skills in supporting and troubleshooting online technology
• Proven experience in documentation, demonstration, and training
• Proven responsibility with issue resolution
• Able to proactively manage and prioritize workload in a busy environment
• Strong oral and written communication skills – French would be an asset but not required
• Strong problem-solving and analytical skills.

STANDARDS OF PERFORMANCE
The employee must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.

Primary Location
ON-Markham