Customer Service Advisor, On-Call

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Customer Service Advisor, you will provide a broad spectrum of services to Calgarians, City of Calgary employees, and various internal departments and external partners. You will manage complex and multifaceted customer inquiries and payments services while retaining corporate knowledge and exceptional customer service. Primary duties include:

• Champion a culture of providing consistent exemplary customer service for a range of interested parties, including the general public, couriers, and key partners like Enmax.
• Responsible for strategic and customer centric interactions to a broader section of the population.
• Navigate in-person inquiries related to municipal programs and services and those offered by other levels of government.
• Handle cash including debit, cheques and point of sale as outlined in the Corporate Cash Handling Policy and Procedures.
• Process all invoiced and non-invoiced payments on behalf of City Business Units and external entities including Enmax.
• Reconcile and balance cash floats while ensuring supporting documentation is consistently accurate.
• Serve as the backup for the Finance Operations Specialist and Cash Reconciliation Specialist roles during vacations and absences.
• Ensure uninterrupted financial support for the corporation.

Qualifications

• A completed high school diploma plus course work in communication, finance administration, customer service, and/or conflict de-escalation.
• At least 5 years of experience in high-level customer service and high-volume cash handling.
• Related experience should be within the last 10 years.
• An intermediate level of proficiency in Microsoft Office (Word, Excel, and Outlook) will be considered as an asset.
• Previous experience involving data entry to PeopleSoft Human Capital Management (HCM) and iNovah will be considered an asset.
• Excellent communication and interpersonal skills with a demonstrated customer focus.
• Well-developed planning and organizational skills along with proven work standards, and mathematical ability.
• High attention to detail, stress tolerance, and the ability to work effectively and prioritize work in a fast paced, high-volume environment.

Working Conditions: This position works in a high-volume front facing customer service environment.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Finance

Position Type: 2 On-Call

Location: 800 Macleod Trail SE

Compensation: Pay Grade 6 $ per hour

Days of Work: Days of work vary based on

operational requirements.

Hours of work: On-Call hours based on operational requirements.

Audience: Internal/External

Apply By: December 11, 2025

Job ID #: 313013