Service Advisor

Join the ride

Position: Service Advisor 
Dealership: Northland Volkswagen       
Location: Calgary, AB
Classification: Full-Time, Immediate Hire

Northland Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. 

Our dealership Team Members are at the heart of
our success, building long-lasting, trust-based relationships with customers
across Canada. Our national network provides opportunities and support to build
the career that's right for you. Working here is fast-paced, non-stop, and a
little unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. 

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle's problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers' vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are
the must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology 

The Perks.

• Competitive Compensation and Benefits Package
• Employee
  Vehicle Purchase & Service Plans
• Employee
  and Family Assistance Programs
• Company-wide
  appreciation events and contests throughout the calendar year 
• Professional
  development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively
support everyone in expressing themselves and reaching their full
potential. 

Can you picture yourself here already?

We hope so. It's equally as important that you
choose us as we choose you. Take a sneak peek at what we think makes this one
of the best workplaces around.

If you think you're a good fit to come along on
our ride, apply now through our website at We thank all
applicants for their interest; however, only those selected for an interview
will be contacted.

Our commitment extends to reaching out to individuals from
various backgrounds and identities. We do not discriminate based on gender
identity, race, national origin, ethnicity, religion, age, sexual orientation,
marital or family status, or mental/physical disabilities. AutoCanada is
committed to collaborating with and providing reasonable accommodations to
individuals with disabilities. If you need accommodation during the recruitment
process, please inform your recruiter.

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