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Director, User Experience

2 weeks ago

Mississauga, Ontario, Canada PointClickCare Full time $193,000 - $215,000 per year

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

  • Travel to Office expectations**

For Remote Roles
: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles
: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

We are seeking a seasoned UX leader who is passionate about healthcare problem spaces and can drive the success of UX efforts from end to end. You have overall accountability for exceptional User Experience strategy across the product portfolio to drive successful product adoption and customer retention. You will set and implement mid to long-term strategy for critical end-to-end user journeys as a key function of product development and directly manage a team of UX professionals, including fostering advancement in productivity, collaboration, and capability with emergent Ai technology. You will work with executives cross-functionally to translate real-world customer feedback to value delivery, focus team efforts on strategic priorities, and influence decision-making to prioritize user-centered design.

Key Responsibilities

  • Manage overall UX design strategy, priorities, and execution across the product portfolio for key user personas, leveraging emergent Ai technology
  • Bring user research and design to early discovery efforts to understand user needs and design solution options.
  • Lead high-performing, multi-disciplinary UX teams and foster their growth through rapidly evolving Ai tech change
  • Build strong partnerships with product and engineering leaders to prioritize UX efforts and influence a user-centered approach throughout the PDLC.
  • Build strong partnerships with GTM leaders to understand customer feedback and prioritize UX efforts to influence the product roadmap.
  • Other Duties as Assigned

Qualifications & Skills

  • Bachelor's or Master's Degree in User Experience, Business, or Technology
  • Extensive experience in customer needs and strategy for healthcare solutions in Post Acute, Skilled Nursing, Value Based Care, Healthcare Revenue, or related
  • Experience with all aspects of people leadership, including recruitment, development and coaching in the Product Operating Model
  • Demonstrated ability to manage a portfolio of complex projects with cross-functional buy-in
  • Experience defining and using product analytics to identify potential UX issues and prioritize customer QOL efforts

Tech F/L3
PointClickCare Benefits & Perks
Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team:

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CA base salary range for this position is $193,000 - $215,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.