Business Integration Manager

About This Career Opportunity
Reporting to the Director of Business and AI Integration, the Business Integration Manager plays a pivotal role in bridging technology enablement with operational support for construction and utility projects. This role ensures that digital platforms and processes (e.g., Procore, ERP systems, scheduling tools) are effectively adopted and integrated into day-to-day construction and utility project delivery, while providing coordination and support to project managers and field teams.

The successful candidate will combine strong process thinking with practical construction and utility project support skills, enabling technology adoption and operational efficiency across Black & McDonald's diverse business lines (construction, utilities, energy, FMO, service). A working knowledge of product management principles and project coordination is essential to ensure technology solutions deliver measurable value and exceptional user experience.

Key Responsibilities
Technology Enablement & Governance

• Oversee the lifecycle of construction technology platforms (e.g., Procore, ERP, workforce management tools), ensuring alignment with business objectives.

Maintain and evolve technology roadmaps to support operational efficiency and scalability.

• Ensure training and help desk teams deliver high-quality onboarding, support, and escalation services; monitor performance and drive improvements.
• Collaborate with IT and business stakeholders to ensure integrations (e.g., ERP, finance modules) are robust, secure, and compliant with SOC 2 and ISO 27001 standards.

Project & Operational Support

• Partner with Construction and Utility Project Managers and field teams to ensure technology solutions integrate seamlessly with construction and utility workflows.
• Provide coordination support for scheduling, documentation, and progress tracking on major projects.
• Assist with onboarding of project teams to digital tools and ensure adoption in day-to-day operations.

Process Optimisation & Continuous Improvement

• Analyse current business processes and identify opportunities for improvement through technology and AI-driven solutions.
• Develop and maintain governance frameworks, SOPs, and service standards for supported platforms.
• Monitor adoption metrics, KPIs, and feedback loops to inform enhancements and change management initiatives.

AI & Innovation

• Champion the integration of LLM and ML into workflows, ensuring solutions are practical, scalable, and aligned with business needs.
• Identify opportunities for automation and predictive analytics to improve efficiency and decision-making.

Stakeholder Engagement

• Communicate updates, best practices, and improvement initiatives to stakeholders across regions.
• Participate in roadmap planning committees and contribute to strategic decision-making.

Competency Requirements

• Ability to learn at a tremendous rate.
• A customer-centric mindset.
• Strong understanding of construction and utility project delivery processes.
• Experience with platforms such as Procore, JD Edwards, and other industry tools (e.g., Accubid, Autodesk BIM360, Rhumbix).
• Familiarity with AI/ML concepts and their application in business processes.
• Experience working in SOC 2 and ISO 27001 compliant environments.
• Strong stakeholder management.
• Ability to lead change initiatives and manage cross-functional teams.
• Excellent organizational and communication skills.
• Working knowledge of product management lifecycle and governance principles.
• Ability to work under pressure and meet deadlines.

Education Requirements

• Bachelor's degree in Engineering, IT, or related field preferred.
• 3-5 years in a similar role, with experience in technology enablement and business process improvement.
• 3+ years in a leadership or managerial capacity.
• Project Management experience is essential.

Work Experience Requirements

• Must have the legal right to work in Canada without restrictions.
• Ability to work on-site at one of the following locations as required: Scarborough, Markham, Vancouver, or Kansas City.
• Successful completion of a criminal background check.

WHY THIS ROLE MATTERS
This position ensures that Project Managers and field teams have the tools, support, and processes needed to deliver projects efficiently and compliantly. By managing technology products and services, embedding AI/ML capabilities, and providing operational support, the Business Integration Manager helps maximise value for B&M and its clients while maintaining the highest security and compliance standards.

Black & McDonald welcomes and encourages applications from persons with accessibility accommodation requirements. Accessibility accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.