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Mobile Device Management

2 weeks ago

Toronto, Ontario, Canada Enterprise Solutions Inc. Full time

Job Title:
Mobile Device Management (MDM) Specialist

Location:
Toronto, ON (Onsite)

Job Summary

We are seeking a highly skilled
Mobile Device Management (MDM) Specialist
with strong hands-on experience in
VMware Workspace ONE
, Apple iOS, Windows, MacOS, and Android device management. The ideal candidate will bring deep technical knowledge, strong troubleshooting abilities, and exceptional communication skills, especially when working with ELT/VIP/VVIP stakeholders. This role requires excellent escalation handling, documentation, and collaboration with cross-functional teams.

Key Responsibilities

  • Configure, administer, and manage mobile devices using
    VMware Workspace ONE MDM
    .
  • Manage and support
    Apple iOS, Windows, MacOS, and Android
    devices within the enterprise environment.
  • Work with enrollment and provisioning technologies such as:
  • Samsung KNOX
    ,
    Apple DEP
    ,
    Android Zero-Touch
    ,
    Gorilla
    ,
    Munki
    .
  • Support and troubleshoot issues involving mobile platforms, profiles, policies, and app deployments.
  • Preferred experience with additional MDM solutions:
  • MobileIron
    ,
    Microsoft Intune
    ,
    Google Device Management
    .
  • Utilize technical knowledge of
    GIT, Chef, TCP/IP, SSL, HTTP error troubleshooting, and API call analysis
    .
  • Manage high-priority escalations and communicate updates effectively with
    Executive Leadership Team (ELT), VIP, and VVIP users
    .
  • Create and maintain process documentation, SOPs, and knowledge base articles.
  • Collaborate closely with Security, Infrastructure, Engineering, and Support teams to resolve issues and improve device management operations.

Qualifications

  • 5–10+ years of experience in
    MDM administration
    or enterprise mobility support.
  • Strong hands-on experience with
    VMware Workspace ONE
    .
  • Excellent communication, customer service, and escalation management skills.
  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • VMware certifications
    (Workspace ONE / AirWatch) are a strong plus.
  • Ability to work onsite in Toronto and support PST hours as required.

Additional Preferred Experience

  • Experience with automation or scripting tools.
  • Exposure to enterprise security, compliance, and device governance.
  • Familiarity with packaging, app deployment, and OS lifecycle management.