Hub Manager

Stephenson's Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don't just rent equipment – we fuel projects, power progress, and help our customers get the job done right. We proudly serve customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and Family Focus. We're looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family.

Objective

The Hub Manager is responsible for the day-to-day leadership and management of the branch, driving revenue and controlling costs. The Hub Manager manages a store with over $10M in annual revenues. This role ensures the delivery of exceptional service to all customers through the full transaction cycle and maximizes the execution of sales

opportunities generated from corporate marketing and promotion initiatives, and Territory Sales. Hiring, training, developing, and scheduling employees as well as coaching employees to deliver optimum performance are all key

Responsibilities

• Demonstrate initiative and motivate staff to ensure sales/budget targets are met and that everyone is using the We CARE model for customer service excellence.
• Hold employees accountable for daily activities, business and personal objectives as well as use of PPE and health and safety at the store.
• Address employee and customer concerns and maximizes their engagement.
• Provide written and verbal communication to staff, peers, senior management, and customers, including fostering an environment of open and professional communication by listening and actioning all requests.
• Ensure compliance of policies and all relevant government legislation.
• Accountable for the employee life cycle form hiring to departure including development, coaching, performance and employee relations.
• Lead staff development activities as part of succession and personal development planning to increase selling ability and growth potential.
• Oversee and ensure that sales/revenue targets are set and achieved. Has a strong understanding of the market including understanding competitors and local initiatives.
• Develop and use tools and metrics to analyze and report on status of the business.
• Develop programs and initiatives to maximize results.
• Drives in-store merchandising initiatives. This includes pricing, inventory control, product placement, etc.
• Develop and achieve annual budgets. Authorize all expenditures, approves invoices, ensures daily cash deposits and controls petty cash.
• Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
• Ensure all store documentation, invoices and system information are accurate.
• Monitor disputes, monthly billing, over-due accounts, invoicing, etc.
• Oversee daily "COMPASS" to ensure completion.
• Adhere to and enforce all Company safety standards, SOPs, policies and practices surrounding Health & Safety with all staff and visitors to the site.

Requirements

• Post secondary education or equivalent.
• Valid G-Class (ON)/Class 5 (AB) Driver's License with clean abstract.
• Minimum of 2 to 5 years of management experience.
• Minimum of 2 to 5 years of rental (or equivalent) experience.
• Technical aptitude and ability to work independently with minimal supervision.
• Excellent customer service and interpersonal communication skills.
• Action-oriented with attention to detail and a focus on quality and safety for all employees.
• Experience with Microsoft Office Suite (Word, Excel).

Why you'll love working here

• Safety is our #1 priority
• Competitive hourly wages with bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship opportunities
• A tight-knit team that treats you like family

We are thankful to all applicants and will reach out to those that qualify.

Stephenson's Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.