Service Writer

About Us

Bad Guy Motors is a fast-growing custom fabrication and performance shop specializing in diesel, truck accessories, and performance builds. We're a family-run business built on work ethic, honesty, and delivering quality results for our customers.

We're hiring a Service Writer / Office Assistant to manage customer communication, scheduling, estimating, supplier coordination, and daily office operations — while also helping convert leads into booked jobs. This role is the communication and organization hub of the shop.

Responsibilities

• Manage incoming leads, calls, emails, and social media messages
• Greet and assist customers both in person and online
• Create estimates and invoices in Shopmonkey
• Schedule jobs and maintain timelines
• Keep customers updated throughout their job or build
• Track parts orders and communicate with suppliers
• Maintain accurate job notes and documentation
• Assist with general office administration
• Support ownership and shop staff as needed
• Assist in the shop occasionally when required (must be willing to roll up your sleeves when needed)

This role connects customers, sales, and technicians — and helps keep workflow moving smoothly.

Sales & Communication Duties

• Discuss services confidently with customers
• Help qualify leads and convert estimates into approved work
• Follow up on open estimates and opportunities
• Maintain a professional, friendly customer experience

What We're Looking For

• Reliable, accountable, and professional
• Strong written and verbal communication skills
• Detail-oriented and organized
• Comfortable working in a busy trades environment
• Sales or service writing experience is an asset
• Shopmonkey or service software experience is an asset
• Automotive (Diesel) experience is an asset
• Willing to get your hands dirty when needed
• Adaptable — we are growing and improving systems continuously

Work Schedule

Monday to Friday

8:00 AM to 4:30 PM

On-site in Medicine Hat, AB

Compensation

• $20–23/hour to start (depending on experience)
• Bonuses paid on successfully closed sales
• 90-day performance review with potential wage increase
• Staff discounts on products & services
• Opportunities to attend truck shows and industry events with the team

Bonus Eligibility Rule:

Bonuses are only paid on fully-paid, closed invoices for customer jobs directly sold or managed by the Service Writer. If work is cancelled, unpaid, refunded, or discounted as goodwill/warranty, the bonus does not apply. Bonuses are paid monthly.

How to Apply

Please include the following:

• Your resume
• A short note about your relevant experience
• Your expected hourly wage

Only shortlisted candidates will be contacted.

You'll succeed in this role if you:

• Follow through without reminders
• Communicate clearly
• Stay organized when it's busy
• Are comfortable selling and closing
• Don't mind helping wherever needed

If you like being the person who keeps everything moving — this role is for you.

Applications missing complete answers to the screening questions will not be considered.

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Company events

Application question(s):

• Describe your experience working in the automotive, diesel, fabrication, or trades industry. What roles have you had, and what responsibilities did you manage day-to-day?
• This role requires strong customer communication and closing sales. Tell us about a time you converted an inquiry into a paid job or sale. What did you do specifically to close it?
• This role occasionally requires helping in the shop when needed. Are you comfortable working in a hands-on environment and jumping in where required? Please explain.
• Do you have experience in customer service or sales?
• Are you comfortable with bonuses being tied to closed sales?

Work Location: In person