Strategic Customer Analyst

What We Offer:

Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to:

• Flexible medical, dental, and vision plan
• Employee & family assistance program
• RRSP matching program
• Health & Wellness reimbursements
• Product purchase program
• Opportunities to take part in job-related training and development
• Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
• Relocation cost (if applicable)
• Hybrid flexible work options (if applicable)
• $61,425 - $80,000 (please note that this is an estimate and actual pay will vary depending on experience, qualifications, and professional certifications.)

The Strategic Customer Analyst will be based out of Toronto, Ontario (1551 Weston Road, M6M 4Y4) or out of Dieppe, New Brunswick (100 Midland Drive, E1A 7G9) and is a data‑driven, customer‑facing liaison who deepens partnerships with assigned accounts and turns insight into action. Reporting to the Customer Relationship Manager, this role aligns Sales and Supply Chain plans with customer forecasts and activity, translates complex data into clear recommendations, and leads cross‑functional collaboration to improve service levels, minimize non‑compliance, and drive continuous improvement. Success is measured by proactive promotional planning, timely issue resolution, and measurable gains in in‑stock, OTIF, and customer satisfaction, enabled by advanced analytics, crisp communication, and disciplined execution.

• Strengthen business synergies between Irving and assigned customers through strategic customer collaboration.
• Analyze and align customer data and forecasts with internal Sales and Supply Chain teams to optimize engagement and support allocations.
• Conduct promotional reviews and root cause analyses to drive process improvements.
• Lead and implement continuous improvement initiatives.
• Establish and maintain KPIs and data visualizations to monitor customer engagement and performance.
• Review promotional forecasts and coordinate volumes to minimize excess inventory and maximize customer satisfaction.
• Monitor customer activity and inventory levels to ensure targets are met.
• Investigate non-compliance deductions through customer collaboration and review of data.
• Recommend adjustments to customer strategies based on upcoming activities and data trends.
• Drive improvements in service levels by closing gaps between customer expectations and deliverables.
• Maintain strong customer partnerships through ongoing collaboration and communication.

• Strong ability to assess customer needs, develop actionable recommendations, and drive effective customer focused resolutions. 
• Agile and strategic thinker with the ability to pivot quickly and collaborate across teams to influence outcomes.
• 2+ years demonstrated experience in customer-facing supply chain environments, including direct collaboration with customers to understand requirements, resolve issues, and optimize service levels through effective planning, forecasting, and cross-functional coordination.
• Advanced analytical skills with proficiency in Excel; capable of interpreting and summarizing complex customer data sets.
• Clear and effective communicator with strong presentation and reporting abilities.
• Detail-oriented with sound problem-solving and decision-making capabilities.
• Skilled in managing multiple priorities in a fast-paced environment.
• Collaborative team player with the ability to engage senior stakeholders and lead cross-functional initiatives.
• Self-motivated, dependable, resourceful, and quick to learn.
• Experience with analytical tools such as Excel, Tableau, Power BI, JD Edwards, or RetailLink is an asset.
• Flexible and adaptable to evolving business needs and priorities.