Supervisor, Case Management and Medical

2 weeks ago

Iqaluit, Nunavut, Canada Aplin Full time

Our client, a respected public-sector organization providing workplace health, safety, and disability-management services, is seeking an experienced 
Supervisor, Disability Case Management
 to lead a small, dedicated team supporting employees and employers across Northern Canada.This is a rare opportunity to step into a leadership role that combines complex case oversight, policy interpretation, coaching, and team development — all while making a tangible difference in the lives of injured workers and their families.

The organization offers a competitive salary, excellent benefits, relocation assistance, and a unique lifestyle experience in one of Canada's northern communities.

What You'll Do

  • Supervise and mentor a team of Case Managers and Case Aides handling long-term, severe, and complex disability claims.
  • Review, approve, and ensure quality of claim decisions, payments, and medical management plans.
  • Provide guidance on legislative, policy, and procedural interpretation.
  • Manage escalations and serve as a subject-matter expert in disability case management.
  • Maintain a small portfolio (10–15 complex cases) to stay current with operational realities.
  • Monitor workloads, performance, and quality metrics to ensure consistent service standards.
  • Support the Manager with strategic initiatives, reporting, and continuous improvement projects.

About You

  • Minimum 
    5 years' experience in disability case management
    , workers' compensation, or insurance.
  • Minimum 
    3 years in a supervisory or coaching role
    .
  • Strong understanding of return-to-work, rehabilitation, and disability legislation.
  • Exceptional analytical, communication, and problem-solving skills.
  • Calm and professional under pressure, with excellent judgment and empathy.
  • Comfortable working in a structured, policy-driven environment with a high degree of accountability.
  • Post-secondary education in Health Sciences, Business, or a related field; equivalent experience will be considered.

Why This Role

  • Competitive Salary
  • Northern Allowance also included to offset cost of living
  • Relocation Support
  • Defined-Benefit Pension Plan & Comprehensive Benefits
  • Professional Growth fund

This position is based in a close-knit northern community surrounded by incredible landscapes, culture, and opportunity for adventure — from the northern lights to world-class outdoor activities.

Full relocation assistance and subsidized housing are provided.

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

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