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Senior Field and Customer Service Technician NovAI

2 weeks ago

Burnaby, British Columbia, Canada Novarc Technologies Inc. Full time

Join us on the journey to help build the world using applied robotics and AI

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicentre of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It's a captivating time to be part of our journey – here, you'll do more than just work; you'll be an integral part of a movement shaping the tech-driven future.

Novarc Technologies is looking for a skilled and experienced Senior Field Service Technician to join our growing team and support the production of our cobots.

Summary: As a Senior Field Service Technician, reporting to the Director of Customer Support, your primary responsibilities will be to ensure Novarc's NovAI systems are installed, commissioned, and handed over at client sites.

What we offer:

  • Competitive Compensation: The potential to earn up to $150,000 through bonuses and overtime.
  • Career Growth: This role offers exciting advancement opportunities, such as building and mentoring a new team, as we are in the process of establishing a new division.
  • Paid Time Off: Generous PTO policy that includes holidays, vacation days, and personal days.
  • Comprehensive Benefits Package: Health insurance coverage for individuals and families, including medical, and dental.
  • Professional Development: Employer-paid training program to support your ongoing learning and development.
  • Additional Benefits: $500 PPE budget to ensure your safety on the job; $500 Health account.
  • Technological Innovation: Work with state-of-the-art equipment and cutting-edge technology in the field of welding automation.

Work Environment: This position requires 50-75% travel, primarily within North America and occasionally globally. Travel expenses are generously covered, and technicians will have the opportunity to be home every weekend.

Duties and Responsibilities:

  • Installation, commissioning, and handover of Novarc's NovAI systems at client sites.
  • Work directly with robotics welding systems, including Miller/Aubo, UR, Fanuc, ABB, and Yaskawa.
  • Deliver remote support to clients for Novarc's NovAI systems, responding to technical inquiries via phone and email.
  • Develop and refine documentation for current and future work flow processes.
  • Collaborate with AI and control teams to integrate PLC programming and automation into welding processes.
  • Troubleshoot and resolve issues with Novarc's installed equipment.
  • Collaboration with Novarc engineering and Operations teams, subcontractors, and vendors.
  • Act as the main point of contact for installations (both on-site and remote management).
  • Coordinate with clients to ensure they are prepared for the NovAI installation and that they meet the installation requirements.
  • Up to 75% travel during busy seasons, mostly in North America but potentially International.
  • Adhere to and promote a culture of safety within the workplace, including customer safety protocols.
  • Ensure robotic safety protocols are established and followed.
  • Ensure all welding activities comply with relevant safety and environmental regulations.

Qualifications and Experience:

  • College Advanced Diploma or equivalent in Robotics Welding, or a related technical field training.
  • 5+ years of experience working in robotics welding and automation industries.
  • Minimum 3 years of experience in commissioning and installation of robotic equipment.
  • Highly trained with electrical systems such as electrical control panels, and ability to read electrical schematics.
  • Experience in PLC programming, especially Omron products.
  • Ability to travel up to 75% to customer sites locally and internationally.
  • Ability to work independently at customer sites with little direct supervision.
  • Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams, management, and customers.
  • Excellent attention to detail, organizational and time management skills.
  • Must be able to perform extensive standing, walking and bending activities during prolonged periods of time.
  • Above all, a consistently positive attitude and a willingness to do what it takes to create robust solutions for our clients.

Nice to have:

  • Work experience in programming and operating robotic equipment (e.g., FANUC, ABB, Yaskawa, UR).
  • Familiarity with robotic simulation tools is an advantage.
  • Familiarity with Linux Operating System
  • Experience with Customer Support.
  • Experience with Project Management.
  • Knowledge and understanding of the MIG equipment and weld process troubleshooting.

About Novarc Technologies:

Novarc Technologies is a full-stack robotics company specializing in the design and manufacturing of cobots and AI-based machine vision solutions for autonomous welding. Novarc's Spool Welding Robot (SWR) is the world's first of its kind in pipe welding applications. As a proven pioneer in the field, Novarc's team is dedicated to solving challenging welding automation problems that improve customers' bottom line.

Why Novarc:

  • Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.
  • Great place to be - We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.
  • Best People - Our team is made up of talented, intelligent, and hardworking people.
  • Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.

We are excited to invite you to join our growing team for this amazing journey

"Novarc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, national or ethnic origin, color, political belief, marital or family status, religion, special abilities, age, sex or sexual orientation, or a criminal conviction or charge that is unrelated to employment of to the intended employment of that person. This applies to all our practices of recruitment, selection, promotion, training and development, health and safety, and compensation."