Customer Service Representative

Description
Position at Wilsonart
Win at Wilsonart
At Wilsonart, we don't just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You'll be surrounded by teammates who take pride in their work and look out for one another. You'll have the chance to learn, grow and make a real impact. And you'll be part of a company that believes winning means helping you succeed at work and in life.

Headquartered in Austin, Texas, Wilsonart is a leading manufacturer and distributor of engineered surfaces, with approximately $1.4 billion in annual revenue and a global workforce of more than 4,500.

Since 1956, we've delivered innovative, high-quality products backed by exceptional service. Wilsonart became an independent company in 2012and is now owned by Clayton, Dubilier & Rice. Backed by this strategic ownership, we continue to invest in growth, technology, and talent.

With a global manufacturing footprint, scalable distribution, and a high-performing culture, Wilsonart is built for long-term success.

Our mission: create surfaces people love, with service you can count on—delivered by people who care.

We're looking for people who are ready to learn, ready to lead, and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Position Overview – Customer Service Representative
Wilsonart has an immediate opening for a Customer Service Representative. This position is part of our small Customer Service team. They work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system.

Essential Duties And Responsibilities

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Assists the needs of the customer
• Performs other duties as assigned

Knowledge, Skills & Abilities
Skill in resolving routine questions and problems

Experience with Microsoft Office Suite, especially Outlook and Excel

Skill in data entry (10 key)

Ability to follow directions, take notes, and self-start

Ability to work under direct supervision

Ability to multi-task, while staying organized

EDUCATION And/or EXPERIENCE
High School Diploma or GED

Experience
1+ years

15 semester hours of college in a related field may substitute for the required experience

PHYSICAL DEMANDS
Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

ENVIRONMENT
Located in a comfortable indoor area. Examples: executive, management, and support positions.

Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Wilsonart, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is
$18-$23/HR, DOE.
Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.