Customer Service Representative

ABOUT FROZEN SOLID LTD:

Servicing clients across Alberta, Frozen Solid provides temperature-controlled distribution and warehousing of fresh, frozen and dry products from our Calgary, Edmonton and Lethbridge locations. Our team ensures each customer receives high-quality, reliable, timely deliveries and superior customer service.

ABOUT CUSTOMER SERVICE REPRESENTATIVE ROLE:

Reporting to the Logistics Manager in Calgary, the Customer Service Representative is responsible for providing ongoing exceptional customer service support to a portfolio of foodservice operations and maximizing profitability.

POSITION KEY INFORMATION:

Job status: Permanent – Full-time

Work days: Monday to Friday

Start time: 8 a.m.

Finish time: 4: p.m.

Location: #2, 1130 – 34 Ave,  Nisku, Alberta.

RESPONSIBILITIES:

• Manage all incoming and outgoing buying and selling requests.
• Report on customer needs, problems, interests, and potential for new products and services.
• Collaborate with customers and team members to find solutions and prevent future problems.
• Troubleshoot, investigate, and resolve freight delivery issues, including delays, damaged goods, and discrepancies in shipment quantities or qualities.
• Proactively share best practices, solutions and insights across team to deliver results.
• Support administration in completing general tasks as instructed by supervisor.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent.
• Minimum of 2 (two) years of Food Distribution experience.
• Minimum of 2 (two) years of experience in a role with customer service.
• Basic Computer skills with Microsoft office applications required.
• Possession of a valid Class 5 Driver's License is required.

SKILLS AND COMPETENCIES:

• Excellent time management skills to ensure prompt deliveries and service level agreements.
• Attention to detail and ability to multitask efficiently.
• Critical thinking abilities and problem-solving skills.
• Proficient in working independently with minimum supervision.
• Ability to multitask in a fast-paced warehouse environment.
• Understanding of the services provided by the Company.
• Ability to exhibit a professional attitude and image with a commitment to quality service.
• Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy, and sincerity.

CONTACTS & COMMUNICATIONS:

• External stakeholders and customer relation management.
• Internal management and employees.

WORKING CONDITIONS:

• Office-based work with regular visits to the warehouse operations facility.

PHYSICAL REQUIREMENTS:

• This role is required to move around various facilities, including warehouse and customer locations; this may involve walking, standing, and occasionally climbing stairs or ladders.
• Physical stamina to handle the demands of a fast-paced transportation environment.
• Some moderate lifting up to 50lb.

SALARY AND BENEFITS:

The salary range for this position is
$21.63 – $28.61 per hour

, based on experience. Employees enjoy a comprehensive benefits package that includes:

·       Two (2) weeks of paid vacation

·       Casual dress code

·       Dental care

·       Employee assistance program

·       Extended health care

·       Life insurance and Critical illness

·       On-site parking

·       Vision care

·       Wellness program

HOW TO APPLY:

·       Interested candidates are invited to submit their application by sending a

cover letter and resume to

·       Please ensure your cover letter highlights your relevant experience, skills, and the reasons you believe you would be a great fit for Frozen Solid Ltd.

• Include the position title in the subject line of your email. Only shortlisted candidates will be contacted for an interview.
• Posting will close on Nov 21, 2025