Team Lead Security

2 weeks ago

Toronto, Ontario, Canada Classet Full time $60,000 - $120,000 per year

Paladin Security is Hiring a Security Team Lead
Location:
Toronto, ON, CA

Site:
Baycrest Hospital

Schedule:
Continental Nights hrs)

Pay Rate:
$24.54/hour

Employment Type:
Full Time

Overview
Baycrest Hospital in North York is a leading healthcare facility committed to patient care and community safety. As a
Team Lead Security (SOC)
, you will play a vital leadership role in ensuring the security and safety of the hospital's patients, visitors, and staff. This position is ideal for a motivated individual with excellent communication skills, strong leadership ability, and a passion for coaching and development within a dynamic hospital environment.

Responsibilities

  • Provide leadership, direction, and ongoing coaching and training to security staff.
  • Maintain professional deportment and customer service excellence as this is a front-facing role.
  • Liaise with visitors, clients, and staff to resolve concerns and maintain a safe environment.
  • Communicate issues or incidents promptly to the Site Coordinator.
  • Document and investigate incidents and complaints in line with established procedures.
  • Ensure completion of standing orders and daily operational tasks for each shift.
  • Enforce Paladin Security and Baycrest Hospital policies and procedures.
  • Operate and monitor security systems including CCTV, access control, fire and life safety systems.
  • Make emergency overhead announcements when required.
  • Answer phones and dispatch calls efficiently while managing incident coordination.
  • Track deployment of security personnel and ensure site coverage.
  • Manage Lost & Found, key issuance, and ID/access card distribution.
  • Plan and implement shift schedules to ensure optimal coverage.
  • Maintain training compliance and documentation for all officers.
  • Conduct security audits and identify areas for improvement.
  • Perform proactive and reactive patrols as needed to maintain safety.

Requirements

  • Excellent deportment, customer service, and communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong leadership abilities with a commitment to coaching and training
  • Working knowledge of CCTV, access control systems, and other security equipment
  • Ability to work both independently and in a team environment
  • Valid Ontario Security Guard License
  • Valid CPR and First Aid Certification - Level C (WSIB-approved provider)
  • Available for continental night shifts
  • Immunization Record (TB 1+2, MMR, Varicella)
  • Fully vaccinated for COVID-19 (two doses minimum)
  • Vulnerable Sector Check (to be completed upon hire)
  • Proficient in English (oral and written)
  • Minimum 1-2 years of experience in security

*Nice to Have*

  • Experience in Dispatch
  • Diploma in Justice Studies or Police Foundations

Benefits

  • Paid Time Off
  • Health Care
  • Dental
  • Vision
  • Growth Opportunities

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