Security Dispatcher

2 weeks ago

Toronto, Ontario, Canada Paladin Security Full time $60,000 - $80,000 per year

Security Dispatcher - 1 Queen St East - Full-Time

Site Description: One Queen Street East is a unique 503,000-square-foot complex that harmoniously blends Toronto's storied past with cutting-edge design. This remarkable property consists of two distinct buildings, seamlessly connected by a five-story glass atrium.

Position: Security Dispatcher

Site: One Queen Street East, Toronto

Status: Full Time

Hours: Continental Nights

Pay Rate: $20.49/hr

Internal Posting: November 3rd, 2025

Internal Closing: November 10th, 2025

External Closing: November 17th, 2025

Highlights:

  • Leverage your in-depth security knowledge to lead and manage the security team, effectively assigning tasks and ensuring their efficient execution
  • Proactively identify areas for improvement in security processes and implement necessary changes
  • Lead the response to incidents and emergencies (including but not limited to fire control, use of force, de-escalation, and medical situations). Apply your first aid, CPR, Narcan, and AED certifications when necessary
  • Conduct proactive and highly visible patrols of assigned areas to maintain a safe and secure environment for all
  • Comprehensive knowledge of the Trespass to Property Act (TPA) and Arrest without warrant (S494)

Job Duties and Responsibilities:

  • Demonstrate a proven track record of conducting and reviewing audits for radios, cameras, inventory, and keys to maintain a secure environment
  • Prioritize outstanding customer service by providing exceptional support to tenants, guests, and visitors
  • Oversee the efficient review, update, and closure of reports, ensuring all documentation is accurate and up to date
  • Diplomatically enforce property standards while maintaining peace and security
  • Effectively monitor CCTV surveillance systems, promptly identifying and responding to any suspicious or unauthorized activities
  • Maintain exceptional observational awareness and attention to detail, proactively identifying and addressing potential security threats
  • Foster a positive and collaborative work environment by utilizing your strong interpersonal skills and emotional intelligence
  • Ensure you hold all necessary certifications and training required for security roles

Technical Requirements:

  • Proficiency in Microsoft Office applications, including MS Word, MS Excel, and Outlook
  • Expertise in daily report writing (DAR) and incident report writing using Perspective Application
  • Strong email communication skills for clear and concise written communication
  • Thorough knowledge of fire safety plans and emergency evacuation procedures;
  • Authorized to work in Canada legally

Security System Knowledge:

  • Access control systems: CCURE 9000 Monitoring Station, Habtech, and CCURE 9000 Administration Station
  • CCTV monitoring: Indigo Vision Control Center
  • Key control systems: Keypro 3 & Keytrak
  • Elevator Management Systems: EMS Panorama 2.0, OTIS
  • Critical event management: MIR3
  • Work order generation: Angus Work Order
  • Fire alarm systems: Knowledge to put buildings on & off global bypass, sprinkler bypass & node bypass (Simplex Fire System)
  • Parking E-hub System: Thorough understanding of the system's operation

Site Specific Duties:

  • Inform supervisors about any issues that might affect security services or staff performance
  • Proactively suggest improvements to supervisors

Why choose Paladin?

  • Opportunities for training and professional development
  • Competitive salary and benefits package
  • Free Uniforms
  • Security license reimbursement
  • Dry cleaning & hemming/tailoring allowance
  • Work today, get paid today—daily pay available

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