Technical Documentation Consultant

2 days ago

Toronto, Ontario, Canada Resonaite Full time

Our client in the not for profit sector is seeking a contract based Technical Documentation Consultant to capture and formalize the current-state of its Blackbaud Razor's Edge and associated processes.

This is a hands-on engagement involving discovery sessions, whiteboarding workshops, and collaboration with business and technical stakeholders. The consultant will be onsite for the first three weeks to facilitate knowledge capture and process walkthroughs.

Location: Hybrid - Toronto

Responsibilities

  • Conduct workshops and whiteboard sessions with business and IT stakeholders to capture end-to-end processes for: Blackbaud Razor's Edge platform, Data collection tools and related integrations, Reporting, data flow, and donor management processes
  • Develop comprehensive current-state documentation including: System architecture diagrams, Data flow and integration maps, User roles, permissions, and workflows, Operational dependencies and known issues
  • Create and organize all documentation using Atlassian Confluence, ensuring clear structure and cross-referencing.
  • Collaborate with client's Salesforce implementation team to ensure continuity between current-state documentation and future-state design.
  • Provide recommendations for documentation standards, templates, and governance.

Requirements

  • 5+ years of experience in technical documentation, business systems analysis, or knowledge management roles.
  • Proven expertise using Confluence for structured documentation and collaboration.
  • Strong understanding of Blackbaud Razor's Edge platform (donor management, fundraising, or nonprofit CRM processes).
  • Experience documenting complex data collection or CRM migration projects, ideally involving Salesforce.
  • Excellent facilitation and communication skills; able to lead discovery and whiteboard sessions.
  • Ability to produce clear process maps, data flows, and system documentation.

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