Technical Consultant

Global SaaS Company | $28M Series B Investment
Personalized 1:1 Coaching | Vibrant International Team
Toronto, Hybrid

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

About the Tech Consulting Team

The Tech Consulting Team at CloudTalk supports internal teams and clients with deep product expertise. Whether it's answering complex support questions, advising Sales during pre-sales engagements, or helping clients configure integrations and features - this team ensures technical challenges are handled with clarity and precision.

Our team also plays a key role in enabling product adoption, training, and improving both internal and public documentation based on real-world use cases and frequently asked questions.

The Challenge Ahead

As a Technical Consultant, you will be a technical advisor and solution expert across CloudTalk's advanced features and integration ecosystem. Your main goal will be to help internal teams and clients understand, configure, and optimize CloudTalk's platform for their specific needs - whether that involves custom workflows, integration strategies, or resolving technical blockers.

This role blends product consulting, integration guidance, and hands-on client support to ensure the successful deployment and ongoing use of CloudTalk across a variety of customer scenarios.

What you will work on:

• Act as a go-to expert on CloudTalk's advanced features such as Call Flow Designer, Workflow Automation, and the REST API.
• Assist the Customer Support and Sales teams in understanding complex client needs and designing tailored solutions.
• Assist with Voice Agent configuration and other platform-connected AI or automation setups.
• Guide clients and internal teams in implementing CloudTalk's native integrations and identify best-fit workflows.
• Analyze technical requirements and help assess whether existing solutions are a fit or if workarounds or custom solutions are needed.
• Support clients in integrating third-party systems where CloudTalk does not offer native support, by leveraging APIs and external tools.
• Troubleshoot technical integration issues and work closely with Product and Engineering to relay gaps or needed improvements.
• Serve as a bridge between client-facing teams and R&D, translating business requirements into actionable technical solutions.

What makes you a great fit:

• Proven experience in technical consulting, solution engineering, or technical support in a SaaS or integration-heavy environment.
  Strong understanding of APIs, webhooks, system integrations, and cloud-based architecture.
• Familiarity with CRM, Helpdesk, and automation tools (such as Salesforce, HubSpot, Zapier, Make/Integromat).
• Working knowledge of SQL for querying databases or supporting client data use cases.
• Basic coding skills (JavaScript, Python or equivalent) for prototyping, debugging, or building simple tools and automations.
• Awareness of Large Language Models (LLMs) and how AI tools can be used into customer workflows or internal automation.
• Excellent communication and stakeholder management skills - able to explain technical concepts to non-technical audiences.
• Problem-solving mindset with a proactive approach to identifying and resolving issues.
  

Nice to Have:

• Experience configuring and supporting conversational AI, voice agents, or similar automation tools.
• Background in telephony, VoIP, or customer experience platforms.
• Experience contributing to or maintaining technical documentation.

Why you will love to be a CloudTalker:

Growth:
1-1 Coaching sessions with our resident communications advisor
Leaders Academy & Learning and Development Budget

Flexibility:

Unlimited Paid Time Off
Volunteering Days
MacBook for work 
Home Office Budget

Well-being:
Recharge Fridays once per quarter
Fitness Allowance

Connectedness:
Referral bonuses
Virtual & physical team buildings
Company merchandise

What to expect from our hiring process:

1. Interview with our Talent Acquisition team
2. Hiring Manager Interview
3. Assignment
4. Culture Bar Raiser Call

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.