Client Care Specialist

4 days ago

Paradise NL, Canada VetCare Canada Full time

The Paradise Animal Hospital and Wellness Centre in Paradise, NL (suburbs of St. John's) is seeking an experienced Veterinary Assistant to join our progressive, busy, small animal practice. You will find no place more welcoming and accommodating than our lovely province, and our fantastic staff who are sure to make you comfortable. With an opportunity to explore this beautiful province and make the St. John's area home, you will have a unique access to both nature and the city life. If you enjoy the outdoors then Newfoundland is the place for you. This province also has a fantastic arts and entertainment industry and the culinary options are endless.

At PAHWC we strongly value the bond we have with our clients and their four legged family members. To help you help them, we offer 30 minute appointment times, file dictation and the support of 30 fabulous and knowledgeable support staff. We offer a walk-in service from 8 am to 10 am for urgent care or emergency appointments and rotate our doctors on the schedule to cover these walk-in appointments. As an RVT this provides daily opportunities to utilize your valuable technician skills.

Our hospital offers the highest quality of medicine and compassion to our patient and customer care. We are equipped with a full IDEXX laboratory, digital radiography, and 2 dental suits both with dental radiography, Companion Therapy Laser CDX, ultrasound, Cornerstone management software and much more. Our personalized environment promotes a positive work life balance. We provide online training access to ACT Online and Fear Free. We strongly encourage our staff to continue lifelong learning in order to deliver state of the art medicine to our patients and that in turn will be passed to you in your learning experience.

Check us out on Facebook at or visit our website at

About The Role:

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. As well as, excellent client and staff communications. Experience in client care reception and veterinary assistant skills are an asset. Please note we would need someone that can cover emergency call shifts 1 shift every 6 weeks.

What We Offer:

  • Competitive Base Salary
  • Networking, Collaboration & Knowledge Exchange With Other Veterinarians Within Our Practices
  • Comprehensive Benefits Include: Medical, Dental & Life Insurance
  • Vacation & Paid Time Off

Meet VetCare:

VetCare (vet-) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

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