Donor Relations Specialist

1 week ago

Montréal QC HE A, Canada Coptic Orphans Full time $45,000 - $65,000 per year

Donor Relations Specialist - Montreal, Canada

Purpose of the Job

The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. The incumbent records and maintains donor data, ensuring accurate processing of donations, handling sponsorships, and responding to donor inquiries. This role provides customer support while upholding the mission of Coptic Orphans.

Essential Functions and Responsibilities

Data Management & Processing

  • Record and Update donor and sponsor data in Salesforce.
  • Process donations, update donor payment methods, and address declined transactions.
  • Compile and generate weekly donor maintenance report on a weekly basis, ensuring accuracy and timely submission.

Donor Engagement & Support

  • Conduct new sponsor orientation and record sponsors inquiries.
  • Respond to donor inquiries via phone and email, providing timely and professional assistance to ensure a positive donor experience.
  • Support donor engagement efforts through outreach and relationship-building.

Outreach

  • Provide support in the planning and execution of outreach and fundraising events, ensuring seamless coordination and efficient event operations.
    Engage with donors during campaigns and outreach efforts to encourage contributions and strengthen relationships.

Knowledge and Skills

  • Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or a related field.
  • 1–3 years of experience in donor relations, customer service, or database management.
  • Excellent command of written and spoken English; ability to understand Arabic is required (reading and writing proficiency is a plus).
  • Knowledge of Coptic culture is required.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), as well as Outlook, Teams, and SharePoint; Salesforce proficiency is required.
  • Strong organizational skills with attention to detail.
  • Persuasive, polished, and articulate communicator; must be comfortable and confident on the telephone with stakeholders

Travel Requirements and Working Conditions

  • Domestic travel may reach up to 30% of the time. Occasional international travel is expected.
  • Typical office environment such as walking, sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel.
  • Working out of the official hours and on weekends may be required.

  • Donor Relations Specialist

    1 week ago

    Montreal, Quebec, HE A Canada Coptic Orphans Full time $40,000 - $55,000 per year

    Donor Relations Specialist - Montreal, CanadaPurpose of the JobThe Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. The incumbent records and maintains donor data, ensuring accurate processing of donations, handling sponsorships, and responding to donor inquiries. This role provides...

  • Bilingual Donor Relations Coordinator

    1 week ago

    Montréal, QC, Canada Islamic Relief Canada Full time

    Become a changemaker with Islamic Relief Canada! Join our team and work towards our mission to mobilize Canadians to transform more lives around the world in the most trusted manner. **About the Department**: Join our dedicated Donor Relations Department, where compassion and excellence drive our mission. Our team is responsible for ensuring donors'...

  • Annual Giving Specialist

    13 hours ago

    Montréal, Canada Shriners Children's Full time

    Company Overview: Shriners Hospitals for Children - Canada provides ultra-specialized short-term orthopedic care to children in Quebec, other Canadian provinces, the United States and around the world. Affiliated with the Réseau universitaire intégré de santé et service sociaux McGill (RUISSS), the hospital promotes excellence and innovation in care,...

  • Bilingual Donor Care Representative/représentant-e

    2 days ago

    Montréal, Canada Make-a-Wish Full time

    La version française suit ci-dessous_ **Bilingual Donor Care Representative** **"The best prescription I've ever given is a wish."** - Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada - **What is Your Biggest Wish?** Is it to be part of an organization that is child-focused, values employee...

  • Donor and Membership Coordinator

    2 weeks ago

    Montréal, Canada Kindred Communications Full time

    At the company, the Donor and Member Engagement Associate will support the growth of the membership program with an eye towards strengthening member engagement as we establish a global baseline for sustainability disclosure. This position is a chance to own membership operations with customer-facing exposure, which is a great base of experience for career...

  • Specialist, Customer Relations Centre

    2 days ago

    Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 207233 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Specialist, Customer Relations Centre will have the opportunity to**: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    7 days ago

    Montréal, QC, Canada Scotiabank Full time

    **Requisition ID**: 203244 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Media & Press Relations Specialist

    3 days ago

    Montréal, Canada Islamic Relief Canada Full time

    Become a changemaker with Islamic Relief Canada! Join our team and work towards our mission to mobilize Canadians to transform more lives around the world in the most trusted manner. - About the Department: - The Communications and Government Relations team is at the forefront of shaping and sharing the impact of our humanitarian work and advocacy. We...

  • Specialist, Customer Relations Centre

    12 hours ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    7 days ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...