Bilingual Donor Relations Coordinator

7 days ago

Montréal QC, Canada Islamic Relief Canada Full time

Become a changemaker with Islamic Relief Canada Join our team and work towards our mission to mobilize Canadians to transform more lives around the world in the most trusted manner.
**About the Department**:
Join our dedicated Donor Relations Department, where compassion and excellence drive our mission. Our team is responsible for ensuring donors' inquiries and requests are answered promptly and efficiently through various communication channels. We manage the orphan sponsorship program and oversee the stewardship of water wells, ensuring that our donors feel connected and valued.
Our goal is to create an exceptional donor journey, bridging supporters to the right holders by sharing updates and reports on orphan sponsorship and water well projects, and processing their donations seamlessly. By fostering strong relationships and providing detailed updates, we strive to make each donor's experience fulfilling and impactful.
**Job Purpose**:
**Essential Duties and Responsibilities**:
Customer Service and Administrative
Manage all incoming and outgoing French inquiries
Document donor concerns and requests on our current management tool
Assign tasks related to incoming inquiries to relevant personnel within the organization
Follow up on incomplete tasks and complaints
Develop quarterly reports for outstanding requests and escalate to relevant departments
Contact donors with completed or failed payments to update their payment information any ongoing donations
Input pledges in donor database and follow up with donors with regards to their request post events
Manage and improve various ongoing processes under ownership in order to retain donors
Develop and execute a communication strategy through assessing retention patterns within developed metrics
Contribute to our various campaigns through processing donations accurately
Log daily mail on the mail log
Update invalid donor entries on Raiser's Edge
Complete any other Ad hoc tasks assigned by the donor care manager
Reporting and Other tasks
Manage the documentation and reporting related to individual campaigns
Educate the donors by sending any donor stewardship reports related to different projects after our campaigns to build and maintain donor relations
Any other Ad hoc tasks assigned by the donor care manager, and/or team lead
Qualifications & Competencies
1-2 years of experience related to customer service and data management
Post-Secondary Education; University degree preferred
Proficiency in MS Excel is an asset
Proficiency with Gmail and select add-ons (mail merge)
Proficient written in English and French (oral and written)
Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
Works well independently and in a team environment with a diverse group of people
Basic mathematical skills required
Self-motivated, takes initiative and has the ability to follow instructions
Experience with Raiser's Edge is an asset; ability to learn new databases quickly
Must be eligible to work in Canada
Available to work flexible hours, additional as required
**Starting Salary**:
$58,500.00

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