Branch Manager

Are you a natural facilitator who thrives on translating goals to actionable objectives, building strong teams, running smooth operations, and creating great customer experiences?

We're looking for a results-driven, people-focused Branch Manager to take ownership of our Langley Branch. The Branch Manager is responsible for the leadership and management of the Branch operations, including achieving all strategic and operational goals and objectives, enhancing revenue and profitability, continually improving productivity and efficiency, maximizing resources, managing inventory, developing the Branch staff, growing & strengthening employee morale, and planning for future growth within the Langley market area.

Reports To: Director, Branch Operations

Direct Reports: Territory Sales Managers; Customer Service Supervisor; Warehouse Supervisor

What You'll Be Doing:

Running the Show

• Stay on top of local market trends and competitor activity to spot opportunities for growth, process improvements, and new business.
• Keep a close eye on Branch KPIs and take proactive steps to stay on track or better yet, ahead of the game. Hold your direct reports accountable to their goals and support them in getting there.
• Oversee day-to-day operations across sales, service, and warehouse. Meet regularly with team leads to align priorities, adjust plans, and keep communication flowing

Driving Business Forward

• Builds an expert level of knowledge and understanding of Formations' Distribution and Manufactured product lines.
• Partner with Sales to grow customer accounts and uncover new opportunities. Build and maintain strong relationships with key clients and decision-makers.
• Be visible in the community - visit customers, attend events, and industry activities to strengthen presence and reputation. Share customer insights and market feedback to help shape business direction.

Leading People

• Hire, train, coach, and develop your team and keep morale high. Set clear performance expectations and coach your direct reports to success
• Conduct regular one-on-ones and team check-ins to align goals, remove roadblocks, and provide support
• Review performance, recognize wins, and jump in when things need a tune-up
• Lead by example, reinforcing a culture of accountability, innovation, teamwork, and respect

In an Average Week, You Might...

• Kick off Monday by reviewing last week's KPIs - spotting what worked, what didn't, and where to focus. Check in with your Territory Sales Managers and Customer Service Supervisor to align on opportunities, challenges, and customer follow-ups
• Walk the warehouse floor with the Warehouse Supervisor to connect with the team, check on shipments, problem-solve a delivery or inventory issue and review safety or equipment needs
• Visit a key customer to talk business, get feedback, and explore ways to deepen the partnership
• Join a call with the Director of Branch Operations to share updates and collaborate on larger regional initiatives
• Support a team member's growth with coaching, training, or just a quick pep talk between tasks. Celebrate a team win, recognize a job well done, and keep morale high.
• Wrap up Friday planning for the week ahead - staying two steps ahead and setting your team up for success

What You Bring:

• 5-8 years of experience leading branch or operations teams in a distribution setting
• Confidence managing performance, setting direction, and making decisions
• Solid understanding of sales, inventory, and customer service operations
• Financial know-how - budgets, forecasts, and cost controls are in your toolkit
• Excellent communication skills and a passion for team and customer success
• Excellent communication, leadership, and change management capabilities
• A strategic mindset balanced with a hands-on, action-oriented approach

Bonus Points

• Experience in the ins and outs of the building materials and/or Millwork industry
• Insight into Western Canadian building materials market trends and customer needs

Why Join Us:

• Be part of a forward-thinking company committed to innovation.
• Work in a supportive, team-oriented environment that values respect, accountability, and communication.
• Opportunities for growth and advancement within the company.
• Competitive compensation package with 100% company sponsored health and dental benefits

• A generous flexible benefit program, including options for:

• • Health Spending Account (HSA)
• Personal Spending Account (PSA)
• RRSP contributions

As part of our selection process, shortlisted candidates will be invited to complete a TRAITS Assessment. Participation in this assessment is mandatory to be considered for the role. We look forward to reviewing your application

Base Salary Range: 120, ,000 + Variable Pay