Assistant Branch Manager

**About Vancity**

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

**About the role**:
This is a **Full**-time, 18-Month Contract** role. This Position is based at **Langley Community Branch (Branch 23)** and reports directly to the Branch Manager. This branch operates Tuesday-Saturday.

**A typical day would involve**:

- Continuously building business and financial planning acumen of member facing staff in order to facilitate and/or deliver a great member experience and grow and maintain a membership base that is loyal, deep and committed to Vancity.
- Facilitating the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members' complex needs as required.
- Managing the delivery of day to day service, including staffing, scheduling, traffic flow, problem resolution, and referrals in order to deliver a great service experience and service members during high volume periods as required.
- Assisting the Branch Manager in the development of plans to achieve financial objectives for the branch.

**You Are**:

- **A Strong People Leader** - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives.
- **A Planner & Coordinator** - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like.
- **An Excellent Communicator** - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints.
- **A Decisive Problem-Solver** - you are confident in your decision-making skills to optimize operational capability, to diagnose problems in the context of business, financial and member impacts, and to identify viable solutions.
- **Analytical** - you assess internal processes and identify opportunities for improvement, and to manage revenue and expenses.

**You Have**:

- At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity
- Solid Business acumen in the context of the financial industry.
- Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
- Advanced Knowledge of Vancity strategies, functions and programs
- A High School Diploma (or similar level of educational attainment)

**Bonus Points**:

- Post Secondary Education/Diploma (Business Administration or Finance)
- Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC),
- Successful completion of three courses towards the Certified Financial Planner (CFP) designation
- Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.

**The Team**:

- The Assistant Branch Manager reports directly to the Branch Manager.

**Band**: 08

***Posting Deadline: Posted until position is filled.**

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
**We offer**:

- We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
- New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
- We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
- We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. **Diversity** in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

**Education**: Preferred
- Post Secondary Education/Diploma or better in Business Adminis