Branch Manager I

2 days ago

Caledon East, Ontario, Canada Ritchie Bros. Full time US$80,000 - US$120,000 per year

About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

Job Description
Controls driving the overall financial performance and operations for assigned a small to large size auction branch. The position is responsible for ensuring the branch meets or exceeds its planned profitability, sales and customer service levels. The Branch Manager interacts with all levels of staff within IAA and is responsible for maintaining an engaged, safe and positive work environment by managing and mentoring local staff.

Responsibilities

  • Responsible for overall performance and operation of assigned auction branch locations; managing planning process
  • Monitor and maintain current branch/ service center positions
  • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Develop and implement new methods of internal procedures to improve efficiencies
  • Ensure that branch/service center meets or exceeds its planned profitability sales and customer service levels
  • Successfully market the branch/service center within the approved expense budget
  • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance management where required
  • Support and handle all personnel issues, including hiring and terminating employees
  • Develop business and branch growth
  • Update the area/regional manager regarding the profit and loss operating results of the branch
  • Responsible for the overall safety and security of all branch personnel and company assets
  • Provide oversight and direction to the employees in the operating unit per the organization's policies and procedures
  • Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization
  • Perform other duties as assigned

Qualifications

  • 3-4 years' experience
  • Strong operations background and experience
  • Excellent customer relations skills and ability to manage several levels of employees
  • General knowledge of various employment laws and practices and employee relations
  • Experience or knowledge of insurance, automobile or parts industries and general mechanical knowledge of makes and models of vehicles
  • Typical Business office Environment
  • Work both indoors and outdoors year-round
  • Ability to travel approx. 20% of time

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