Disability Case Manager

Cowan Insurance Group is looking for a Disability Case Manager to join our team Reporting to the Manager of Return to Health - Wellness & Disability Solutions, the Disability Case Manager will be responsible for the proactive management of short-term disability, accommodation and other absence leave claims. They are responsible for delivering timely, professional and responsive service to our clients. Case management will be performed using our proprietary disability program. We approach disability management with a holistic client-centered view, and our success comes from our strong collaborative and functional approach to case management.

What you will do:

• Review of medical, functional/cognitive, employment and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with the client's policies
• Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work
• Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders
• Maintains regular professional contact with clients in regard to employee claim status
• Develop and execute comprehensive case management plans including implementation of return-to-work programs and accommodation within the workplace
• Respond to inquiries from claimants, employers, physicians, lawyers, and internal business partners
• Ensure all case managements notes and records are accurately documented and maintained
• Work collaboratively and communicate clearly and professionally with co-workers
• Active participation in Return to Health team meetings
• Participate in case conference calls or meetings with clients upon request – some travel may be required
• Provide education and support to employers on disability management best practices and AODA requirements
• Co-ordinate Medical Consultant discussions and referrals for file reviews, as required
• Professionally resolve employee or client complaint/concerns and service issues
• Attend occasional client meetings, that may include travel

What you will bring:

• Post-secondary diploma or degree in an area of health or behavioral sciences
• Minimum of 3 years short/long term disability claims management
• Worker Compensation claims and process (WSIB or other similar provincial boards) experience considered an asset
• Proficient keyboarding and computer skills, including Word and Excel
• Strong attention to detail and sound judgment, ethics and integrity
• Highly driven and self-motivated
• Strong customer service and caring attitude
• Exceptional decision making, analytical and problem-solving skills
• Demonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required results
• Demonstrated ability to tackle contentious situations and negotiate positive results
• Proven ability to work collaboratively in a team environment
• Superior written and oral communication skills including professional business writing in English; French language is an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Remote work environment

Are you interested?

Please Apply

This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.