Warehouse Customer Service Representative

2 weeks ago

SaintLaurent QC HS S, Canada TRANSPLUS Full time

Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation.

We are looking for a knowledgeable and experienced Warehouse Customer Service Representative.

Under the direction of the Operations Manager, efficiency and customer service will be a priority. The Customer Service Representative is responsible for facilitating the receiving, storing and shipping of supplies, stock and materials as well as effectively managing the timely flow of order processing.

The main responsibilities are:

  • Creating customer orders in our system,
  • Update and track all pickups and deliveries,
  • Count the inventory cycle,
  • Coordinate and communicate with warehouse teams (order correction, preparation of referrals as well as internal transfers and those to the customer),
  • Daily update reference tools for transfers and transactions,
  • Coordinate and communicate with the logistics team and the night dispatcher,
  • Ensure that charges are communicated to customers and billed accordingly,
  • Respond to customer inquiries, providing prompt turnaround time,
  • Identify and assess customer needs to achieve total satisfaction,
  • Update the reference tools for transfers and transactions daily,
  • Entering data for shipping and receiving in the warehouse management system (WMS) ; Provide accurate, valid and complete information,
  • Deal with complaints, propose appropriate solutions and alternatives within a reasonable timeframe; follow up to ensure resolution,
  • Work closely with dispatch to ensure there are no gaps in the communication of information between departments,
  • Execute any other administrative related tasks as assigned by the direct Manager.

Qualifications:

  • Minimum of 3 years experience of customer service (in the warehousing industry, an asset);
  • Experience with 3PL (An asset);
  • Bilingual oral and written in French and English;
  • Energetic, hard-working, great attitude, sense of urgency, team player;
  • Customer service oriented;
  • Strong communication, organization skills and attention to detail;
  • Planning and organizational skills, ability to work well with high volumes and deadlines
  • Knowledge of import / export (asset)
  • Proficiency with computer systems, including Microsoft office, PC Miller and Truckmate (Asset).

Benefits:

  • Group insurance benefits (Healthcare & Dental Care, Life Insurance and more)
  • Free parking
  • Paid time off
  • Eyeglasses coverage

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Warehouse: 3 years (required)
  • Customer service: 3 years (preferred)

Work Location: In person

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