Quality Assurance Supervisor

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

This position is responsible for the administration of the site Quality Management System of the Food Service operation in accordance to the programs and standards required by the Food sector to provide services to public and government sector customers. This position will also optimize and oversee laboratory Quality Systems to support accreditation programs, as well as compliance with applicable Canadian, US and international standards and regulations not limited to ISO 9001 and ISO/IEC 17025, cGMP, and GLP.

JOB FUNCTIONS

• Monitor and maintain quality system in compliance with ISO/IEC17025, ISO 9001, cGMP and GLP standards and regulations. 
• Ensure that objectives of the quality programs are defined and communicated at all sites 
• Develop and implement quality assurance strategies, policies and procedures
• Keep abreast of regulatory requirements and trends. 
• Maintain appropriate laboratory accreditations. 
• Supervise document control and training functions. 
• Recommend training and conducts internal training as necessary. 
• Provide expert advice and/or train staff on processes and procedures. 
• Host regulatory agency and customer compliance audits of the laboratory, including overseeing the preparation of the facilities for such audits. 
• Review and coordinate all site-specific responses to regulatory agencies and client audits and corrective action commitments within agreed upon timelines. 
• Manage internal audit schedules of all major systems of laboratory operation and ensures that audits are performed according to established timelines. 
• Supervise the scheduling and conduct of equipment qualification and calibration. 
• Liaise with other Managers/Supervisors to enhance existing Quality Management Systems for compliance and operating efficiency and effectiveness.
• Hold annual quality system review and periodic management review sessions.
• Liaise with other Managers/Supervisors in response to customer quality complaints and claims. 
• Maintain corrective and preventive action program to ensure continuous improvement. 
• Works with the lab personnel to continuously improve lab products and services. 
• May be assigned and coordinate special or ad hoc projects as needed.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers 
• Has hiring and terminating responsibilities
• Supervises others
• Number of employees directly reporting 1-3

JOB COMPLEXITY

• This position works under minimum supervision.
• Work requires the development of action plans for problems or issues having broad implications.
• Work requires the development of solutions through the application of advanced specialized knowledge of the function/service and/or technical discipline.
• Ability to provide authoritative opinions in the area of expertise and finds new and innovative ways of improving production efficiencies.

IMPACT OF DECISIONS

• Decisions impact on a number of departments and potential impact on customers
• Decisions on Quality Assurance programs have significant impact on the customer satisfaction with respect to testing results, quality of results and on-going relationships.

ANALYTICAL THINKING/PROBLEM SOLVING

• Develop plans to achieve specific short-term job-related objectives
• Analyze and develop plans for services provided
• Identify fundamental problems for major functions/departments.
• Identify the root cause for non-conformances and implement sound corrective actions
• Provide technical input for customers
• When there is a situation that the employee has not come across before get advice from business manager
• Before making a decision, consult with Senior Management

EDUCATION AND EXPERIENCE

• University degree in Biology, Biochemistry, Chemistry or a related science degree Required
• A minimum of 3-5 years of proven technical Quality Assurance experience and strong knowledge in analytical laboratory operations and services. Required
• 5 years of experience in Quality Management Systems (preferably to ISO/IEC 17025 standard), cGMP, GLP and international regulations would be an asset. Preferred

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

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