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Customer Success Manager

2 days ago

CanadaRemote, Canada PartnerStack Full time
About PartnerStack

At PartnerStack, we're passionate about software and the partnership space — and we're not afraid to shake things up

Our mission is to change how the world sells software by creating partnerships that unlock growth. We're an ecosystem platform with the world's largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue.

Transforming the industry requires the right people. We'd love to meet you if you're interested in making partnerships and ecosystems a game-changer in the software industry We're a high-impact and cross-team collaboration culture, empowering our teams to achieve success together. 

Ready to be a part of our team? Apply now

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts.  They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer.  They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits.   CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer's  business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience.  CSMs are essential to a company's financial growth as they are responsible for growing and transforming customer relationships. 

What you'll do
  • Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment 
  • Develop strategies for their customer growth and retention
  • Educate and advocate for how PartnerStack can solve their needs
  • Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
  • Review customer feedback and prioritize feature requests
  • Analyze data and metrics around customer engagement and growth
  • Ensure onboarding of  new customers leads to success and active programs
  • Drive renewals and expansion
  • Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
You're a great candidate if…
  • 3+ years experience in partnerships, customer success, customer experience or related roles
  • Understands SaaS business and has an interest in keeping up with the industry
  • Enjoys building relationships and cultivating positive client experiences
  • Focuses on new and effective ways to provide value to the client
  • Approaches problems with a creative mindset and is solution oriented
  • Thrives in a fast paced environment and is able to learn on the job
Compensation Range

Range: $70,000-$95,000 CAD

We are open to applications from candidates whose salary expectations fall outside of the stated range, provided the role aligns with your career goals and experience. We will further discuss compensation expectations if you are invited for a first-round interview.

Number of Vacancies: 1

Why you'll love working here 

PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, we aim to build a kickass company.

We set every team member up for success so they can feel energized about their work, be passionate about excellence, and have room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.

Perks of working at PartnerStack
  • A digital-first environment, so you can do your best work anywhere in Canada 
    • A MacBook shipped to you and a budget for peripherals of your choice
    • Flexible working hours (in coordination with your team)
    • Flexibility to work abroad for up to 8 weeks at a time
    • Regular social events, even while working remotely
    • Annual peripheral refresh
  • Competitive salary and opportunities for promotion
  • High-quality health insurance, active from your first day
  • HSA and Wellness Accounts
  • Generous vacation and time off plan
  • Employee Stock Option Plan for everyone (ESOP)
  • RRSP with an employer matching component
Use of AI

While we encourage the use of AI within our day-to-day work and build it into our product, we do not use AI throughout the hiring process.  We believe in a human-centric approach when reviewing and welcoming candidates through the interview process.

Our HQ

Although we're digital-first, that doesn't mean you can't do your best work with us at our downtown office in Toronto — if you want. 

Our office space (20 Victoria Street, Toronto, ON) is open to all employees. Whether you join us in person or virtually, we're committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team.

Diversity, Equity, and Inclusion

We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, marital status, able­bodiedness or gender identity.

PartnerStack celebrates what makes every member of our team unique and strives to create a safe and inclusive workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. We are more than happy to accommodate all.