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Sales Manager

1 hour ago

Mississauga, Ontario, Canada StretchLab Port Credit Village Full time

Join StretchLab Port Credit Village

StretchLab Port Credit Village is a premium wellness studio focused on one-on-one assisted stretching, recovery, and long-term member results. We are seeking a confident, high-accountability Sales Manager to lead daily membership growth, elevate our prospect journey, and expand our footprint in the Port Credit community through partnerships and outreach.

This is a hands-on sales leadership role for someone who can build pipeline, close memberships, and execute consistently — while helping us strengthen systems, tracking, and sales discipline.

Role Overview:

As the Sales Manager, you will own the studio's sales funnel end-to-end, including:

  • lead generation and local outreach
  • booking and executing First Visits (Intro Stretch sessions)
  • converting First Visits into memberships
  • follow-up workflows and pipeline discipline
  • reporting, forecasting, and KPI accountability

You will work closely with the Owner and the Member Experience / Operations Manager to ensure the studio operates professionally, member issues are handled proactively, and sales and experience stay aligned.

What Success Looks Like:

You will be accountable for:

  • A consistent flow of qualified leads
  • Strong First Visit booking + show rates
  • Strong FV-to-member conversion
  • Clean follow-up execution and CRM hygiene
  • A measurable increase in community awareness and referral activity
  • Sales performance based on process + outcomes (not just results)

Key Responsibilities:

1) Membership Sales & Prospect Conversion

  • Own the full sales cycle from inquiry → booked FV → attended FV → membership conversion
  • Deliver high-quality, consultative tours and First Visit support
  • Ensure prospects feel guided, confident, and cared for
  • Maintain a high standard of professionalism aligned with a luxury wellness experience

2) Lead Generation & Community Growth

  • Execute and improve local lead generation initiatives including:
  • business partnerships (fitness, beauty, wellness, medical, corporate)
  • community events (Port Credit / Mineola / Lorne Park)
  • referral activation + in-studio referral programs
  • Maintain an active pipeline of new outreach conversations every week

3) Daily Sales Operations & CRM Discipline

  • Maintain high-level organization inside ClubReady, including:
  • lead tagging, notes, tasks, follow-ups
  • clean pipeline stages
  • consistent same-day logging
  • Ensure First Visit payments are taken prior to session per studio policy
  • Coordinate with Member Experience team for seamless onboarding + retention handoffs

4) Reporting, KPIs & Forecasting

  • Track and report weekly performance metrics, including:
  • leads generated (by source)
  • bookings, show rate, conversion rate
  • follow-up completion rate
  • partnership pipeline + lead impact
  • Use data to identify gaps and propose corrective actions
  • Participate in weekly performance reviews and planning meetings

5) Leadership & Accountability (Studio Growth Phase)

As the studio grows:

  • support training/coaching of associates in sales execution and service tone
  • lead by example and uphold studio standards daily
  • contribute to process documentation and continuous improvement

Qualifications:

  • 2+ years B2C sales experience (membership-based, high-touch service, boutique fitness/wellness, hospitality, or luxury services strongly preferred)
  • Proven ability to manage the full sales cycle (lead → close)
  • Strong comfort with outbound follow-up (phone/text/email) and structured pipeline work
  • Highly organized and consistent with CRM usage
  • Strong written and verbal communication
  • Able to work evenings/weekends as required (this is a sales role in a service business)

Who You Are:

  • Execution-focused: you do what you say you'll do, on time
  • Confident closer: consultative, warm, persuasive, not pushy
  • Process-driven: understands that consistency + discipline drives results
  • Positive leader: professional, team-first, takes accountability
  • Community builder: enjoys relationship-building and local outreach
  • Growth mindset: wants to build a career and grow into leadership

What We Offer:

  • Base Salary: $40,000–$50,000 (based on experience)
  • Variable Compensation: sales commissions + sales performance bonuses (meaningful upside)
  • Benefits Supplement / Health Spending Account
  • Opportunity to grow with one of the fastest-growing wellness franchises

Apply:

If you're looking for a role where your sales ability, organization, and leadership directly impact the growth of the studio — we'd love to meet you.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

  • On-site parking
  • Paid time off

Application question(s):

  • In your most recent sales role, what % of target did you achieve on average?
  • What is your biggest sales achievement in the last 12 months?
  • Describe one strategy/tactic you created that directly increased leads or bookings.
  • Have you built and executed a weekly sales plan before?
  • This role requires weekend and evening availability. Are you able to work these shifts?

Experience:

  • sales & lead generation: 2 years (required)

Work Location: In person