Customer Service Assistant

2 weeks ago

Amherst, Nova Scotia, Canada Access Labels Full time $66,000 - $108,000 per year

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support across various communication channels. Your ability to communicate effectively, handle inquiries efficiently, and promote our products and services will be vital to fostering customer satisfaction and loyalty. Bilingual skills in English and French are highly valued to assist a diverse client base. This position offers an opportunity to develop your communication and analysis skills in a dynamic environment.

Duties

  • Respond promptly and professionally to customer inquiries via phone and email.
  • Provide accurate information regarding products, services, and policies.
  • Perform data entry tasks to update customer accounts and records accurately.
  • Identify opportunities for upselling and cross-selling additional products or services to enhance customer experience.
  • Handle customer complaints with empathy and resolve issues efficiently, ensuring high levels of customer satisfaction.
  • Maintain detailed records of interactions and transactions using CRM software.
  • Collaborate with team members to improve service processes and address common customer concerns.

Requirements

  • Excellent communication skills in English; bilingual proficiency in French is an asset.
  • Strong data entry skills with attention to detail.
  • Demonstrated analysis skills to interpret customer data and feedback effectively.
  • Experience in sales or upselling techniques is a plus.
  • Exceptional phone etiquette and interpersonal skills.
  • Ability to multitask efficiently in a fast-paced environment.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Prior experience in customer service roles is desirable but not mandatory. This position is ideal for individuals who are passionate about helping others, possess excellent communication abilities, and thrive in a team-oriented setting.

Pay

Salary to be negotiated based on skills and experiance

Job Types: Full-time, Permanent

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: In person

  • customer service agent

    1 week ago

    Amherst, Nova Scotia, Canada IMP Aerostructures Full time $45,000 - $65,000 per year

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation:Expérience:EducationCollege/CEGEPBusiness/commerce, generalCustomer service managementor equivalent experienceWork settingIndustrial plantAviation/aerospace manufacturingTasksAnswer written and oral inquiriesAddress customers' complaints or concernsAnswer...

  • Supply Chain Analyst

    1 week ago

    Amherst, Nova Scotia, Canada Gordon Food Service Full time $60,000 - $80,000 per year

    Position Summary:Executes fulfillment plans for a specified division utilizing GFS forecasting/replenishment system and other software applications. Manages inventory and develops strategies to drive continuous improvement with customer in-stock performance, inventory turns, and product loss. Acts as the primary supplier contact for inventory and supplier...

  • Pharmacy Assistant

    1 week ago

    Amherst, Nova Scotia, Canada MacQuarries Pharmasave Full time $60,000 - $70,000 per year

    Pharmacy Assistant – Full Time | Amherst, NSMacQuarries Pharmasave Group | Trusted Community Pharmacy Since 1920Location: Amherst, Nova ScotiaPosition Type: Full-TimeCompensation: Very competitive wages and benefits — let's talkAbout The RoleMacQuarries Pharmasave Group is seeking an experienced and passionate Pharmacy Assistant to be part of the team in...

  • Analyst, Supply Chain

    1 week ago

    Amherst, Nova Scotia, Canada Gordon Food Service - Canada Full time $60,000 - $90,000 per year

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...What We OfferMedical, Dental, Prescription Drug, and EAP Benefits after 30 days of...

  • Client Service Associate

    2 weeks ago

    Amherst, Nova Scotia, Canada VON Canada Full time $45,000 - $65,000 per year

    DescriptionPosition at VON Canada (Nova Scotia)Requisition DetailsEmployment Status: Permanent, Part-time (0.5 FTE)Program Name: Client ServicesNumber of Hours Bi-Weekly: 37.5Work Schedule: Days, Evenings, WeekendsUnion/Bargaining Unit: NSGEUOn Call: NoExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.Looking...

  • Client Service Associate

    2 weeks ago

    Amherst, Nova Scotia, Canada VON Canada Full time $40,000 - $60,000 per year

    Description Position at VON Canada (Nova Scotia) Requisition Details:   Employment Status: Permanent, Part-time (0.5 FTE)Program Name: Client ServicesNumber of Hours Bi-Weekly: 37.5Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: NSGEU  On Call: NoExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this...

  • Assistant Director of Care

    3 days ago

    Amherst, Nova Scotia, Canada GEM Health Care Group Full time $60,000 - $90,000 per year

    DiscoverThe OpportunityCompany OverviewAt GEM Health Care Group, we strive to provide the best care, service, and quality of life for our residents in a safe, dignified, home-like environment. As a Nova Scotian, family-run business, we have been enhancing the lives of seniors since 1979.SummaryWe are seeking a passionate and experienced Assistant Director of...

  • Live-In Home Care Assistant

    1 week ago

    Amherst, Nova Scotia, Canada Earth Angels Home Care Full time $32,000 - $64,000 per year

    Make a Real Difference, Every Day Be a Live-In Home Care Angel with Earth AngelsAre you a kind-hearted and dedicated individual looking for a truly impactful role where you can make a profound difference in someone's life? At Earth Angels Home Care, we've been helping seniors and others in Nova Scotia thrive in the comfort and familiarity of their own homes...

  • Director of Health Care Services

    2 days ago

    Amherst, Nova Scotia, Canada GEM Health Care Group Full time US$60,000 - US$120,000 per year

    DiscoverThe OpportunityGEM Health Care Group has been operating in Atlantic Canada since 1979 in the Seniors' Healthcare sector. We are a leader in diversity and inclusion, and are our team continues to grow.The Director of Care (DOC) is responsible for the coordination of all health services at the facility to ensure that all aspects of resident health are...

  • Boom Truck Driver

    5 days ago

    Amherst, Nova Scotia, Canada J.D. Irving Full time $45,000 - $65,000 per year

    DescriptionAs a Boom Truck Driver, you will be part of the team that provides delivery services for our customers displaying the highest standards of safety and excellent customer service. You will be responsible for monitoring truck maintenance and keeping driver's records requirements such as daily check list. This job can be physically...