customer service agent

2 weeks ago

Amherst, Nova Scotia, Canada IMP Aerostructures Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:
  • Education
  • College/CEGEP
  • Business/commerce, general
  • Customer service management
  • or equivalent experience
  • Work setting
  • Industrial plant
  • Aviation/aerospace manufacturing
  • Tasks
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Sell merchandise
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Complete and process international purchase orders
  • Review purchase order claims and contracts to determine compliance with company policy
  • Computer and technology knowledge
  • Database software
  • Enterprise resource planning (ERP) software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • SAP (FI/CO / HR / MM / OT SD)
  • MS Access
  • MS PowerPoint
  • JD Edwards
  • Spreadsheet
  • Electronic mail
  • Inventory control software
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks
  • Personal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner
  • Screening questions
  • Are you authorized to work in Canada?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you live near the job location?
  • What is the highest level of study you have completed?
  • Experience
  • 3 years to less than 5 years
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Registered Retirement Savings Plan (RRSP)
  • Other benefits
  • Free parking available
  • On-site amenities

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