Ward Clerk, Multispecialty Surgical Unit

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences. This role on our Multispecialty Surgical Unit (MSU) offers the excitement and challenge of a busy surgical environment, with each day bringing a new mix of tasks and learning opportunities. You will enhance the experience of post-operative surgical patients and their families by providing empathetic assistance with their inquiries and contributing to a seamless and supportive recovery process.

Is this you?

Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You'll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your adaptability, time management, and organizational skills will be essential in effectively navigating the dynamic mix of priorities in this role.

In this role you will:

• Receive, greet and screen patients/families/visitors arriving to the unit
• Coordinate admissions, discharges and transfers within and external to the department
• Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compile patient information and disassemble charts for Health Records
• Oversee patient charts on the unit and for quality assurance purposes
• Utilize electronic systems to capture length of stay information pertinent to the patient's journey
• Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
• Provide customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinate the sterilization or repair of medical and office equipment.
• Collaborate with the Help Desk and Building Services around routine maintenance and requests
• Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assist with the orientation of new Ward Clerks
• Liaise with Team Leader on changes to flow of patients and updates patient tracker board as needed
• Perform other duties consistent with the job classification as required

Job Requirements

Job Requirements:

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program.
• 1 year of experience in a related role
• Proficiency with Patient Care Systems
• Proficiency with Microsoft Word, Excel and Outlook
• Minimum 40 wpm keyboarding/data entry speed

Skills and Knowledge

• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you're ready to build your career within clerical support, apply now and let us know why you'd be a great addition to our team.