Full-Time Customer Service Supervisor
22 minutes ago
Role Specific Information
Job Description
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You'll Do
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl's are responsible for:
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned
What Skills You Have
Required
Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays
Preferred
2 years experience in retail or similar industry
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the "What You'll Do" Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
-
Supervisor - Full Time
27 minutes ago
Cambridge, Ontario, Canada Valet Car Wash Full timeSupervisor: Full TimeStarting Wage is $19.50 per hour with a wage increase after 3 months.We are looking for someone who is available to be scheduled to work day shifts, afternoon shifts and weekend shifts.Are you looking for a rewarding career? Do you enjoy working with customers while leading and inspiring your team to perform at its best? Then come join...
-
Customer Service Representative
18 minutes ago
Cambridge, Ontario, Canada City of Cambridge, ON Full timePeople, Place, ProsperityWorking within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.Job ProfileThe City of Cambridge is hiring for a...
-
Customer Service Associate
39 minutes ago
Cambridge, Ontario, Canada Smitty s Car Wash Canada Full time←Back to all jobs at Smitty s Car Wash CanadaCustomer Service AssociateSmitty's Car Wash is an exterior express car wash chain based in the United States. We are accepting applications for part-time or full-time positions at our new location in Cambridge, ON. If you are interested in a fast-paced and hands-on job, please apply here or feel free to stop...
-
Full Time Receptionist
24 minutes ago
Cambridge, Ontario, Canada The 401 Group of Companies Full timeNow Hiring: Friendly & Professional Receptionist – Be the First Smile, the First Voice, and the Heart of Our Front Desk ExperienceBe the First Impression That Makes a Lasting ImpactWe're looking for a friendly, professional, and organized Receptionist to be the welcoming face and voice of our team In this key front-line role, you'll create a positive first...
-
Retail Store Supervisor
31 minutes ago
Cambridge, Ontario, Canada Savers Value Village Full timeDescriptionJob Title: Retail Store Supervisor Pay Range: $41,184 - $54,362.88*Applications are accepted on an ongoing basis to fill new positions and openings as they become available.Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods,...
-
Customer Service Representative/Cashier
36 minutes ago
Cambridge, Ontario, Canada RENOX BUILDING SUPPLIES Full timeAbout usRenox Building Supplies has been the leading supplier of building products and materials in the Waterloo region. Our customers are our number one priority, and we're committed to helping them successfully complete their home renovations and repairs.We stock an extensive range of building products including lumber, doors, Kitchen, Flooring, HVAC,...
-
Cook - Full-time
50 minutes ago
Cambridge, Ontario, Canada Cogir Senior Living Canada Full timeCook - Full-timeJob ID:R16140Full Time/Part Time:Full TimeLocation:Granite Landing - 30 Light Drive, Cambridge, ON N1T 0B9Date Posted:Dec 17, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.For over 25 years, we have...
-
Customer Service Representative
33 minutes ago
Cambridge, Ontario, Canada Insight Global Full timeRole:Customer Service RepresentativeType:6 month contractLocation:Onsite 5x/week in Cambridge, ONRate:$19-$20/hrHours:*2 potential shifts available:8:00AM-6:30PM FRI-MON (10hr shifts)40hrs/week + 30 min unpaid lunch8:30AM-5:00PM (8hr shifts)40hrs/week + 30 min unpaid lunchAbout the Role:Insight Global is currently looking for a detail-oriented and...
-
Warehouse Supervisor
18 minutes ago
Cambridge, Ontario, Canada EVVO Full timeWarehouse SupervisorEvvo is looking for a dynamic and positive person to join our team. Applicants should expect to work with people who care deeply about the environment and excel in their jobs. The role will be responsible for warehouse operations and we will provide the tools, resources and innovative services to support you.About us: Evvo is a...
-
Temporary GM, Customer Service Centre
7 minutes ago
Cambridge, Ontario, Canada Electrical Safety Authority Full timeGeneral ManagerESA Customer Service Centre18 month Temporary RolePOSITION DESCRIPTIONManages the day-to-day operations of the Customer Service Centre. Implements approved policies, develops procedures and processes to ensure a high level of service is provided to the customers. Designs and develops effective customer service practices and measurements to...