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Full-Time Customer Service Supervisor
1 hour ago
Role Specific Information
Job Description
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You'll Do
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl's are responsible for:
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned
What Skills You Have
Required
Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays
Preferred
2 years experience in retail or similar industry
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the "What You'll Do" Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
