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Customer Service Specialist CSS
2 weeks ago
KAG Is North Americas' largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul's Hauling and Kentrax Transport – KAG Canada If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply
Reporting to the Assistant Terminal Managers, the Customer Service Specialist (CSS) provides support to the day-to-day Operation in the Calgary Terminal through the efficient and professional administration of full-cycle customer service duties as related to our drivers'. Transportation experience considered an asset, but strong and professional interpersonal and communication skills a must. This position has the possibility of turning into a dispatcher role.
This schedule will be 5 days on, 2 days off, 9:30 AM 6:00 PM
About the position:
- Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources
- Ensuring drivers have adequate hours of service
- Establishing proper last contents on equipment
- Arranging for equipment to be available for fleet maintenance
- Preparing trailer loading instructions
- Planning routes for drivers by adding route or track points as required
- Ensuring delivery instructions are complete
- Providing instructions and answer questions from drivers
- Contacting off duty drivers to provide trip instructions for next on-duty status
- Communicating with drivers on any deviations with planned loads
- Communicating schedule requests to Assistant Terminal Manager
- Checking routing of completed trip compared to routing instructions
- Ensuring payload is up to maximum GVW and was loaded as per instructions
- Communicating changes to planned orders and update system as required
- Monitoring total mail and keeping system up to date
- Taking customer orders by phone, email, and fax and entering orders to TMW system and providing confirmation of order to the customer
- Managing Driver Pay Portal
- Providing ETA as require and providing updated information to customers when changing plans
- Administering other duties as assigned such as site maps and fuel cards
What you bring:
- Prior dispatch experience is an asset
- Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
- Outstanding internal and external customer service skills
- Takes ownership of work responsibilities
- Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
- This position also requires strong communication skills
- Ability to prioritize and manage multiple responsibilities and work independently
- Previous experience in the transportation industry is beneficial
What's in it for you:
- Very competitive compensation including immediate company-paid benefits package for you and your family
- We offer a wide range of other employee programs and incentives including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children
- Referral reward payments up to $2,000 available per successful hire (certain conditions apply)
- We listen to your ideas and give you an opportunity to make changes
- We have an uncompromising commitment to safety and lead by example every day through actively caring about one another
Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.
Remember, Refer and Earn External applicants should apply online on the Career Opportunities page found under the Join Our Teamlink at External applicants in consideration will adhere to a criminal record search.
We love diversity KAG Canada is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
